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SUPERVISOR, Taxi Services

Company: ABM
Location: Jamaica
Posted on: August 7, 2022

Job Description:

Job Description


The Supervisor is responsible for administering the daily supervision and support to staff and customers to provide a safe, clean, efficient, and comfortable environment.

Job Description:

  • Supervise, and lead the daily activities of a team, with focus on continuous improvement.
  • Establish and maintain strong client relationships with a positive customer service orientation.
  • Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
  • Provide leadership and support while being available for emergency and off-hour support.
  • Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
  • Plan and assign work schedules to ensure service delivery expectations are achieved.
  • Ensure timely responses to client-reported emergency cleaning situations.
  • Train staff on building and property security protocols at each assigned client location.
  • Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
  • Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
  • Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
  • Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
  • Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
    Minimum Requirements:
    • At least 2 years of experience supervising employees.
    • Experience with commercial cleaning industry is a big plus.
    • Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
    • MS Office (Outlook, Word, Excel) proficiency required.
    • Valid Driver's License and satisfactory driving record is required.
    • Proven ability to handle confidential information with discretion.
    • Detail-oriented with a high level of accuracy.
    • Strong organizational, multi-tasking, and prioritization skills.
    • Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
    • Resourceful team player with a positive outlook and approachable demeanor.
    • High School Diploma or GED (Required)

      Valid Driver's License is Required

      Must be 21 years or older to drive due to Federal Guidelines

      The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

      The company may require that the successful candidate hired for this position be fully vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

      Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance, including a successful completion of a background check and 10-year work history.

      Pay Rate $22.45/Hour (Eligible for Overtime Pay)

Keywords: ABM, New York , SUPERVISOR, Taxi Services, Other , Jamaica, New York

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