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Travel Advisor, Executive for Dedicated Client (Re

Company: CORPORATE TRAVEL MANAGEMENT NORTH AMERICA INC
Location: Roseland
Posted on: August 7, 2022

Job Description:

Job DescriptionProvide travel services for Dedicated Client's VIP/Executive level business travelers, including arranging domestic and minimal international air, ground transportation, hotel, and any other travel related services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors. This position may also provide mentoring for other less experienced travel counselors.Schedule is Monday through Friday between the hours of 7:00a.m. to 7:00p.m. MST. III. RESPONSIBILITIES AND DUTIES

  • Confidently communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, accommodations, and other services required.
  • Interpret vague or nonspecific instructions from the client in order to draw clear conclusions and assemble accurate travel arrangements. Use of additional resources may be necessary.
  • Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
  • Basic understanding of international travel, including fares and pricing, available resources and travel documentation requirements.
  • Understand, manage, and execute use of upgrades and loyalty programs including follow-through to ensure services were delivered.
  • Understanding of airport lounges and resources available.
  • Be consultative with customer and proactively anticipate the client's needs to produce optimum results. Execute travel plans with a high level of accuracy while overcoming unanticipated obstacles. Expected to produce results that will exceed an executive traveler's expectations.
  • Display self-confidence and respect and acknowledge the hierarchal level of a VIP/Executive traveler and/or their administrative assistant.
  • Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources.
  • Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
  • Empowered to resolve customer service issues using resources through leadership and/or vendor representative when necessary. If resolution is outside of monetary guidelines, recommend solution and obtain approval from leadership.
  • Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.
  • Communicates all necessary information to travelers and travel arrangers to ensure all expectations are met. This information includes: all travel itineraries, fare rules and regulations, confirmation numbers, cancellation policies, prepaid's, code shares, upgrades, passenger preferences, Industry updates, clients travel policies, and credit card verifications, as well as destination and delivery information.
  • Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call.
  • Monitor assigned queues and tasks throughout the work day to ensure reservations and tasks are accurate and complete. Responsible for insuring that all tasks within their team are completed or re-assigned by end of shift.
  • Work with leadership team to identify opportunities for process improvement and continual enhancement to the travel program.
  • Collect payment from customer for travel services according to Client's Travel Policy and CTM Policy and Procedures.
  • Read daily briefings and industry announcements to keep abreast of industry developments.
  • Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
  • Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. BARTT, Online Booking Tool, Quality, Banx, etc.)
  • Maintain productivity goals as set by leadership.
  • Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service.
  • Develop trusting relationships with executive admin and executive travelers while demonstrating superior customer service.
  • Ability to work outside regular shift during special events or times of crisis.
  • Monitor flights of executive travelers using any available resources, such as eTTek Preview and Flight Stats/PNR Monitor.
  • May require booking personal travel for executives and their family members or other travel companions.
  • Arrange travel for small corporate groups and secure special group rates for airlines and hotel at the best price.
  • Conduct initial introduction and interview of executive traveler profiles, which could include client onsite visit. Responsible for ongoing profile updates.
  • Must maintain regular and reliable attendance.
  • Other duties as assigned. IV. KNOWLEDGE, SKILLS AND ABILITIESQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Outstanding interpersonal skills and capability to work effectively with all levels.
  • Demonstrates professionalism and skills to maintain positive image.
  • High level of accuracy and attention to detail.
  • Ability to keep confidential any information, observations, or viewpoints regarding business matters.
  • High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
  • Working knowledge of technology and PC literacy.
  • Proficient on GDS.
  • Knowledge of ARC policies/ requirements in order to follow refund, void, and exchange procedures
  • Strong ability to prioritize and multi-task.
  • Extensive domestic and basic International geography knowledge.
  • Basic knowledge of international documents requirements to ensure travelers' compliance with country regulations
  • Knowledge of unique requirements for car hire and private jet/FBO (Fixed Based Operator) locations.
  • Ability to read and interpret documents.
  • Excellent communication and customer service skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standard situations.
  • Ability to work with minimal supervision V. EDUCATION AND EXPERIENCE
  • High School Diploma or equivalent is required.
  • Post-Secondary Education in Travel and Tourism.
  • For external applicants this position requires at least 5 years travel counselor experience, with at least 2 years proven experience in VIP/Executive travel.
  • Sabre experience is required.

Keywords: CORPORATE TRAVEL MANAGEMENT NORTH AMERICA INC, New York , Travel Advisor, Executive for Dedicated Client (Re, Other , Roseland, New York

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