Travel Advisor, Executive for Dedicated Client (Re
Company: CORPORATE TRAVEL MANAGEMENT NORTH AMERICA INC
Location: Roseland
Posted on: August 7, 2022
Job Description:
Job DescriptionProvide travel services for Dedicated Client's
VIP/Executive level business travelers, including arranging
domestic and minimal international air, ground transportation,
hotel, and any other travel related services as requested. Utilize
communication skills and teamwork to deliver optimum service and
achieve high customer satisfaction, as well as develop strong
collaborative relationships with clients and vendors. This position
may also provide mentoring for other less experienced travel
counselors.Schedule is Monday through Friday between the hours of
7:00a.m. to 7:00p.m. MST. III. RESPONSIBILITIES AND DUTIES
- Confidently communicate with customer in verbal and written
form to determine destination, mode of transportation, travel
dates, financial considerations, accommodations, and other services
required.
- Interpret vague or nonspecific instructions from the client in
order to draw clear conclusions and assemble accurate travel
arrangements. Use of additional resources may be necessary.
- Arrange all travel related services. Including, but not limited
to, bookings, such as air, rail, car, car service, hotel, seat
assignments, and any other accommodations requested by the
client.
- Basic understanding of international travel, including fares
and pricing, available resources and travel documentation
requirements.
- Understand, manage, and execute use of upgrades and loyalty
programs including follow-through to ensure services were
delivered.
- Understanding of airport lounges and resources available.
- Be consultative with customer and proactively anticipate the
client's needs to produce optimum results. Execute travel plans
with a high level of accuracy while overcoming unanticipated
obstacles. Expected to produce results that will exceed an
executive traveler's expectations.
- Display self-confidence and respect and acknowledge the
hierarchal level of a VIP/Executive traveler and/or their
administrative assistant.
- Compute cost of travel related services using the GDS (Global
Distribution System) or other booking tools and resources.
- Quality Control each reservation before queuing to the relevant
ticketing/quality control queue.
- Empowered to resolve customer service issues using resources
through leadership and/or vendor representative when necessary. If
resolution is outside of monetary guidelines, recommend solution
and obtain approval from leadership.
- Review incoming correspondence and materials as needed;
prioritize, summarize, and respond in a timely manner.
- Communicates all necessary information to travelers and travel
arrangers to ensure all expectations are met. This information
includes: all travel itineraries, fare rules and regulations,
confirmation numbers, cancellation policies, prepaid's, code
shares, upgrades, passenger preferences, Industry updates, clients
travel policies, and credit card verifications, as well as
destination and delivery information.
- Maintain all reservations in a completed state regardless of if
authorization to ticket received at time of call.
- Monitor assigned queues and tasks throughout the work day to
ensure reservations and tasks are accurate and complete.
Responsible for insuring that all tasks within their team are
completed or re-assigned by end of shift.
- Work with leadership team to identify opportunities for process
improvement and continual enhancement to the travel program.
- Collect payment from customer for travel services according to
Client's Travel Policy and CTM Policy and Procedures.
- Read daily briefings and industry announcements to keep abreast
of industry developments.
- Participate in training opportunities to maintain and expand
travel knowledge and customer service skills.
- Maintain a comprehensive working knowledge of GDS and any other
product used for specific account being handled (i.e. BARTT, Online
Booking Tool, Quality, Banx, etc.)
- Maintain productivity goals as set by leadership.
- Ensure strong intra departmental communication, display
positive team spirit, and ensure exemplary customer service.
- Develop trusting relationships with executive admin and
executive travelers while demonstrating superior customer
service.
- Ability to work outside regular shift during special events or
times of crisis.
- Monitor flights of executive travelers using any available
resources, such as eTTek Preview and Flight Stats/PNR Monitor.
- May require booking personal travel for executives and their
family members or other travel companions.
- Arrange travel for small corporate groups and secure special
group rates for airlines and hotel at the best price.
- Conduct initial introduction and interview of executive
traveler profiles, which could include client onsite visit.
Responsible for ongoing profile updates.
- Must maintain regular and reliable attendance.
- Other duties as assigned. IV. KNOWLEDGE, SKILLS AND
ABILITIESQualifications: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Outstanding interpersonal skills and capability to work
effectively with all levels.
- Demonstrates professionalism and skills to maintain positive
image.
- High level of accuracy and attention to detail.
- Ability to keep confidential any information, observations, or
viewpoints regarding business matters.
- High degree of motivation with driving sense of responsibility,
accountability, and responsiveness.
- Working knowledge of technology and PC literacy.
- Proficient on GDS.
- Knowledge of ARC policies/ requirements in order to follow
refund, void, and exchange procedures
- Strong ability to prioritize and multi-task.
- Extensive domestic and basic International geography
knowledge.
- Basic knowledge of international documents requirements to
ensure travelers' compliance with country regulations
- Knowledge of unique requirements for car hire and private
jet/FBO (Fixed Based Operator) locations.
- Ability to read and interpret documents.
- Excellent communication and customer service skills.
- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions and decimals.
- Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete
variables in standard situations.
- Ability to work with minimal supervision V. EDUCATION AND
EXPERIENCE
- High School Diploma or equivalent is required.
- Post-Secondary Education in Travel and Tourism.
- For external applicants this position requires at least 5 years
travel counselor experience, with at least 2 years proven
experience in VIP/Executive travel.
- Sabre experience is required.
Keywords: CORPORATE TRAVEL MANAGEMENT NORTH AMERICA INC, New York , Travel Advisor, Executive for Dedicated Client (Re, Other , Roseland, New York
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