Bbt I Field Service
Company: AlticeUSA/CSC Holdings
Location: Brooklyn
Posted on: August 7, 2022
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Job Description:
Altice USA is a cutting-edge communications, media, and tech
company. We connect people to what matters most to them; texting
with friends, advertising that resonates, or binge watching their
favorite show. Our differentiated approach centers around
technologies that push the envelope and deliver the ultimate
customer experience. We're building a workforce that attracts and
retains the best talent, not only to meet the needs of our
customers, but that also reflects the diverse communities we serve.
We're not the only ones who have seen it; we've recently been
recognized by Forbes as one of America's Best Employers as well as
by the Human Rights Campaign, DiversityInc Magazine, and Cablefax
for our diversity & inclusion program.Under general supervision the
Field Service Technician installs, changes, repairs and disconnects
cable services including video, data, and telephone. Performs
troubleshooting at time of installation and on scheduled service
calls from the tap to the customer's selected locations. Dual usage
and knowledge of coaxial cable and fiber in certain communities..
Educates customers regarding new and existing services and
describes the advantage of other services to meet customer
needs.Responsibilities - Provides quality internal and external
customer service surrounding the Company values - Installs, tests
and troubleshoots Company services including video, data and
telephone from tap to customer selected locations. - Utilizes
network tools and troubleshooting knowledge to resolve network
problems - Resolves issues at installation and on scheduled service
call from customer's selected locations to tap - Educates customers
regarding use of installed products; explains waivers, agreements,
customer release forms, charges and billing procedures - Determines
customer's current service levels; inquiries about customer
preferences and needs; recommends service upgrades or additional
products - Resolves or escalates customer complaints, as
appropriate - Uses automated routing system or plans daily route;
requisitions equipment and supplies; stocks Company vehicle - Meets
scheduled appointment windows - Completes work orders and other
documentation on paper and/or by mobile device - Represents Company
to collect payments and equipment; secures appropriate customer
signatures - Maintains network integrity through preventive
maintenance and home certifications. - Adheres to established
maintenance windows for all outages - Uses small hand tools, power
tools, meters, and other test equipment - Maintains and secures
Company truck and equipment - Works on regularly scheduled days as
well as unscheduled days and beyond regular work hours as required
- When applicable rearranging and reconnecting fiber optic service
drops at pole, underground or building terminals - Performs other
duties as assigned High School Diploma or equivalent - Ability to
communicate in person and by telephone - Vision ability: close
vision, peripheral vision, and ability to adjust focus; ability to
differentiate between different sizes and colors of wires - Hand
and finger dexterity to carry and to use tools and equipment as
necessary - Ability to work while standing 50 - 70% of the time -
Ability to use any equipment in a safe manner, in accordance with
company, industry and regulatory standards - Ability to safely lift
75 pounds - Ability to carry, climb and operate extension ladder,
(approx. 28 ft high and 75 pounds). Accommodation with 50-pound
maximum lifting is available. - Ability to climb poles using gaffs,
hooks and climbing belt (weight limit of 350 pounds including
equipment) - Ability to work in confined spaces such as crawlspaces
and attics by crawling, bending, reaching, twisting - Ability to
drive Company vehicle in a safe and responsible manner Knowledge of
basic mathematics - Knowledge of basic electronics - Skill in using
a Windows-based computer - Ability to comprehend and operate
appropriate testing equipment (e.g. signal level meters, ohm
meters) - Ability to prioritize and organize effectively - Ability
to work independently and with othersPreferred ExperienceWorking
Conditions - Work indoors in poorly ventilated areas such as attics
during extreme heat or cold - Work can be performed near power
lines and electricity - Work, including travel, outdoors in adverse
weather conditions day or night - Exposure to dust, dirt, noise,
insects, cleaning solutions and electricityShifts:Sunday-Thursday
7:30 AM - 4:00 PMTuesday-Saturday 7:30 AM - 4:00 PMMonday-Friday
11:30 - 8:00 PMAltice USA is an Equal Opportunity Employer
committed to recruiting, hiring and promoting qualified people of
all backgrounds regardless of gender, race, color, creed, national
origin, religion, age, marital status, pregnancy, physical or
mental disability, sexual orientation, gender identity, military or
veteran status, or any other basis protected by federal, state, or
local law.Altice USA, Inc. collects personal information about its
applicants for employment that may include personal identifiers,
professional or employment related information, photos, education
information and/or protected classifications under federal and
state This role is in a union and covered by a collective
bargaining agreement.Requirements of this position include
demonstration of either full vaccination status against COVID-19 or
company-provided weekly COVID-19 testing.
Keywords: AlticeUSA/CSC Holdings, New York , Bbt I Field Service, Other , Brooklyn, New York
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