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M365 TECHNICAL SUPPORT SPECIALIST

Company: Manpower
Location: New York
Posted on: September 26, 2022

Job Description:

The ideal candidate is someone who thrives in a technical role with a focus on M365 cloud services and applications. We are looking for someone who is a team player, collaborator, out of box thinker, and aspires to grow within our organization. Analytical thinkers who can resolve problems effectively and efficiently will be successful in this role. This is a customer service-oriented position where attention to detail is vital.This person will be directly interacting with customers and will require strong interpersonal and communications abilities. Microsoft 365 product exposure and competence in troubleshooting various issues is necessary. We are looking for someone who has exhibited successful customer-facing interactions and workload management while maintaining key performance indicators. The ability to demonstrate familiarity in handling technically complex issues and highly sensitive situations with ease is preferred.Responsibilities:

  • - - - - - - - Be the customer's advocate for end-to-end support experience
  • - - - - - - - Manage support interactions via telephone, chat, and email communications -
  • - - - - - - - Ensure accurate and timely resolution for assigned workload
  • - - - - - - - Communicate in a concise, clear, and professional manner with peers and customers -
  • - - - - - - - Installation, configuration, and troubleshooting support of Microsoft 365 services and features on various platforms within small-to-medium business environments
  • - - - - - - - Provide break/fix support to administrators and end users related to their M365 applications and services
  • - - - - - - - Responsible for maintaining positive customer interactions while documenting details and outcomes
  • - - - - - - - Report trends, reoccurring problems, and software bugs to management
  • - - - - - - - Collaborate with peers to find solutions for complex customer issues - --- - Other duties as assigned by managementSuccessful Candidate Competencies: -
    • - - - - - - - Works successfully in a remote team environment
    • - - - - - - - Customer service-oriented obsession
    • - - - - - - - Strong problem-solving and critical thinking skills
    • - - - - - - - Excellent written and verbal communication skills
    • - - - - - - - Strong emotional intelligence and adaptability
    • - - - - - - - Attention to detail, organization, and time management skills such as the ability to multi-task, prioritize, and manage time sensitive tasks
    • - - - - - - - Knowledge of concepts and best practices related to call center methodologies
    • - - - - - - - Introductory knowledge of Microsoft 365 plans and service descriptions
    • - - - - - - - Preliminary knowledge in administration and troubleshooting Microsoft 365 products and subscriptions. This includes but is not limited to the following:o - - - - - - Microsoft 365 architecture o DNS RecordsCandidate Requirements: -
      • - - - - - - - Must be able to prepare for and pass a technical assessment prior to the interview. - -o - - - - - - Assessment prep materials are provided. - - - - - - - - - -
        • - - - - - - - Individuals must have access to a wired internet connection with minimum speeds of 20 Mbps upload and download speed. - -
        • - - - - - - - All applicants must be authorized to work in the United StatesPandoLogic. Keywords: Tech Ops Specialist, Location: New York, NY - 10060

Keywords: Manpower, New York , M365 TECHNICAL SUPPORT SPECIALIST, Other , New York, New York

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