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Student Success Operations Specialist

Company: New York University
Location: New York
Posted on: September 26, 2022

Job Description:

Position Summary

The Student Success Operations Specialist provides dedicated support for the implementation of new features and maintenance of the University's student success platform - NYU Connect. The Specialist will be a primary administrator of the platform, providing support to end-users and assisting in the resolution or referral of complex problems or issues. Primarily collaborating with the Student Success Business Analysts, the Specialist will assist in user requirement gathering, configure the system based on user requirements, problem-solve with teams/vendor, create and run training initiatives, provide comprehensive support to end-users, and escalate issues to Enrollment Management Tech Business Analysts. Serving in the continuous improvement of the platform and ensuring that the system is efficiently configured and continuously maintained to best support the university's student success initiative, the Specialist will engage effectively with campus partners regarding potential new features, system effectiveness, and creative problem solving to support the overall student success goals of the University.

Qualifications

Required Education:Bachelor's Degree Required Experience:2+ years of related experience providing direct user service or support and organizational change management, business processes improvement, and/or project management tools Preferred Experience:Working knowledge and/or experience with PeopleSoft and/or Starfish by EAB. Required Skills, Knowledge and Abilities:Broad/general understanding of academic advising, student services, student information systems and data, and other administrative functions. Excellent written, oral and interpersonal communication skills. The ability to communicate effectively to a wide range of end-users in both training and troubleshooting capacities. Strong computer skills, including experience troubleshooting and using common desktop and online office applications (Microsoft Office, Google Apps). Preferred Skills, Knowledge and Abilities:Demonstrated ability to learn to use new software, to research and attain expertise in educational software applications, and to identify and independently resolve common technology problems. Effectively builds collaborative, transformative relationships. Demonstrated ability to work well on a team and to collaborate effectively across multiple organizational units or departments. Demonstrated ability to meet deadlines, to prioritize tasks, and to work independently in a time sensitive environment. Strong communication skills. Able to translate between technical and non-technical experts. Strong organization and time-management skills. Able to maintain progress on tasks without direct supervision.

Additional Information

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

Keywords: New York University, New York , Student Success Operations Specialist, Other , New York, New York

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