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IT support tech level 2

Company: Winston Staffing
Location: Summit
Posted on: September 25, 2022

Job Description:

The IT Support Technician 2 position is responsible for end user support of computer workstations and associated peripherals. This may include diagnosis and troubleshooting of all organizational software, hardware and mobile devices. They are an escalation point for level 1. Position may be assigned to any Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support. Skills -Ability to lift 40 pounds consistently -Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner -Provide escalation support and training to level 1 -Works under indirect supervision, may escalate as required -Inventory management via approved software and technology -Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation -Respond to all email, phone calls and service assignments in a timely manner -The ability to troubleshoot and support iOS devices -Other duties as assigned Requirements: Technical Certifications - Microsoft Fundamentals or Windows 10 or O365 or equivalent or Technical Bachelor's Degree or related preferred but not required. - 2-3 years' experience in information technology. Prior experience in healthcare preferred

Keywords: Winston Staffing, New York , IT support tech level 2, Other , Summit, New York

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