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Lead Process Improvement - Loan Servicing

Company: United Nations Federal Credit Union
Location: New York
Posted on: September 25, 2022

Job Description:

The Loan Servicing team is a key department within the organization. We provide excellent service and strive to bring peace of mind to our members. Come join a dynamic and diverse team that shows up every day to serve the people that serve the world. Working in tandem with Loan Servicing Quality Assurance, review findings and create projects to ensure the department's completion and closure of any operational gapsAnalyze processes in loan servicing and determine efficient strategies to minimize negative impact on staff. Ensure delivery of high quality training and work with Loan Servicing team to coordinate internal training initiatives; maintain training curriculum, materials and proceduresEvaluate loan servicing policies/procedures/processes/workflow and recommend continuous improvements to enhance member service experience and effectiveness. Solicit ideas and input from Loan Servicing management and business stakeholders regarding new processes and projects to better align services, offerings, policies and systems; take action on requests as approved or appropriate; collaborate with others in design and implementation. Bachelor's degree, or equivalent experience, plus 7 years of related work experience in loan servicing or in work that provided strong working knowledge of mortgage and consumer loan products, including secured and unsecured loans, auto loans, lines of credit, and credit loan servicing Excellent interpersonal skills, tact and diplomacyStrong problem solving skills and professional oral and written communication skillsGood working knowledge of servicing guidelines and regulatory requirements established under RESPA and implemented through CFPBAbility to multi-task in a fast paced environment

Keywords: United Nations Federal Credit Union, New York , Lead Process Improvement - Loan Servicing, Other , New York, New York

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