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DESKTOP SUPPORT SPECIALIST

Company: Staffing Solutions Usa, Inc.
Location: New York
Posted on: September 25, 2022

Job Description:

DESKTOP SUPPORT SPECIALISTOne of our clients in NYC is seeking a desktop support specialist with at least 3-4 years of experience. You must live in the NYC area to apply for this position in NYC.The Desktop Support Specialist will provide day-to-day technical support for our NYC offices. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms. Responsibilities include, but are not limited to: Desktop support for NYC corporate office teamsBuild, install, and troubleshoot PCs, workstations, and peripheral devices (such as printers, scanners, and mobile phones/tablets) related to desktop infrastructure, in accordance with company standards.When applicable, assist system/vendor integrators with troubleshooting application specific issues.Ensure that work is carried out within service level agreements in accordance to IT policies.Use Service Now incident management system to manage and record incidents and requests through workflowsAsset management, including maintenance of network component inventory, printers and other hardware itemsAssist with managing network hardware, including routers, switches, hubs, and UPSs to ensure network connectivity of all workstationsResponsible for installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software and peripheral devicesKey Role Skill SetsProactive mindset focuses on preventing rather than fixingAbility to clearly and accurately communicate (written and verbal)Knowledge of customer service principles and practicesKnowledge of relevant software computer applications and equipmentEffective listening skillsExcellent follow-up skillsWillingness to cooperate with others and work to the greater goodProvide regular status reports and upgradesMulti-tasking capabilitiesAbility to work outside of normal business hours, including nights, weekends and possibly holidays (only when necessary) Qualifications: Must have a Bachelor's Degree in Computer Science or a related field3-4 years working within Information Technology in a fast-paced environment preferredStrong analytical and problem-solving skillsMust have very strong customer service and communications skills, with demonstrated ability to successfully handle conflict and be able to maintain calm in stressful situationsGood working and technical knowledge of systems administration, networking, systems and network securityThe ideal candidate will have a good working knowledge of workstation and server operating systems, server tools and utilities, and server data backup and restoreKnowledge of MS Office Suite, Active Directory, Office 365, IOS, Andriod, Windows 10, and OSX.SEND YOUR RESUME TO CLIFF@SSUSA.COMMENTION JOB 1043 IN THE SUBJECT BOX

Keywords: Staffing Solutions Usa, Inc., New York , DESKTOP SUPPORT SPECIALIST, Other , New York, New York

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