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Business Associate

Company: CEF Solutions Inc
Location: Hackensack
Posted on: November 25, 2022

Job Description:

COMPANY PROFILECEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO operations, operations management, process engineering/ innovation, and cost optimization solutions to clients in the customer services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.Company Website: www.cem-lab.comJOB DESCRIPTION - Manage activities related to customer acquisition, customer satisfaction, client relationship management, and program management - Manage client relationships, including developing new relationships, and handle or direct inquiries and/or escalations - Collaborate with project/program stakeholders to define strategic scope on existing businesses and new businesses - Research and contact potential clients to establish rapport and arrange meetings - Track, prepare and provide project status reports at varying levels of details to both clients and internal stake holders - Ensure that the relationships are well-developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency - Act as the key point of contact for all engagements in partnership with business stakeholders - Work with various internal departments to develop quotations and proposals for clients - Suggest, plan, and develop new marketing initiatives - Perform other related duties as assignedEDUCATION & EXPERIENCE - Bachelor's degree required - 2+ years of working experience required. 4+ years preferred. - Experience in Client Service or relevant role is a plus - Experience in BPO industry, customer service, and contact centers is a plusLANGUAGE PROFICIENCY (Bilingual-Korean)Bilingual proficiency is not required, but preferred: - English: Excellent written and verbal communication skills - Korean: Beginner to Intermediate written and verbal communication skillsREQUIRED QUALITICATIONS - Excellent presentation skills with ability to persuade and connect with audiences - Excellent verbal and written communications skills to build and maintain effective working relationships - Detail oriented with strong follow through until owned task is complete - Highly organized with focus on execution, problem solving, and improving processes - Exhibit a sense of urgency in managing time and accomplishing tasks - Disciplined, self-motivated and carries a keen analytical mindset - Ability to travel as needed to successfully perform position responsibilities - Ability to maintain confidentiality of information handled - Ability to be flexible with schedule and work under high pressure in a complex environment - High proficiency in Microsoft Word, Excel, PowerPoint, and OutlookOTHER QUALIFICATIONS - Authorized to work in the U.S. without any restrictions - No restrictions for overseas business trip - Background check and drug testJOB CONDITIONS - Job Type: Full-Time - Working Hours: Mon-Fri 9-6 ET - Work Location: Hackensack, NJ

Keywords: CEF Solutions Inc, New York , Business Associate, Other , Hackensack, New York

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