Service Center Associate
Company: Plymouth Rock Assurance
Posted on: November 26, 2022
Plymouth Rock has been awarded the #1 Large Employer in New Jersey
in 2021. We would love for you to join our award winning team!
This position's primary responsibility is to service, counsel and
retain existing personal automobile, homeowners, umbrella and flood
Essential Functions and Responsibilities
Develop and maintain complete product knowledge of all three lines
of business (Auto, Homeowner and Umbrella) and for all states
across all regions (NJ, PA, MA, CT and NH).
Accurately enter and update policy information into the various
processing systems and handle phone inquiries regarding coverage
Deliver first call resolution and a low customer effort.
Demonstrate high energy and motivation to follow up and take
Maintain flexibility and demonstrate the ability to work under
Meet and/or exceed the expectation of customers and agents,
providing professional and efficient service at all times through
positive interactions and extensive product knowledge.
Quote and sell new personal lines products to prospective clients,
up-sell and cross-sell existing clients via phone, internet and
Conduct periodic renewal reviews with policyholders and provide
recommendations to address potential insurance gaps.
Perform research and initiate changes/corrections to customer's
policies according to established procedures and sound business
Identify and resolve potential underwriting issues in new and
Develop and foster Agent/Company Relationships.
Update marketing and various management tracking reports as
Engage in proactive team efforts to achieve departmental and
Demonstrate willingness and ability to learn new functions within
the Customer Solutions Center.
Assist other departments when the need arises.
Perform other duties as assigned.
Qualifications and Education
Above average interpersonal, listening, communication, and
Good analytical and decision making skills. Ability to apply common
sense understanding to carry out instructions furnished in written,
oral, or diagram form.
Intermediate MS Office skills required. Proficient personal
computer skills including electronic mail, record keeping, routine
database activity, word processing, spreadsheet, graphics, etc.
Ability to handle multiple tasks simultaneously.
Must have excellent interpersonal skills and possess the ability to
work independently and in a team environment.
Must achieve and maintain published call and transaction quality
Must be able to handle a high volume of in-bound and out-bound
calls within time standards while maintaining a professional
Excellent written and telephone skills required; clear enunciation
and oral communication skills required.
Strong attention to detail required.
The ability to work full-time flexible or changing schedules is a
critical aspect of this department.
Hours of operation are 8:00 am-7:00 pm Monday-Friday.
Superior attendance record required.
Spanish-language fluency a plus.
Sales-related experience a plus.
Bachelor's degree (B. A.) from a four-year college or university;
or two to three years related
Personal Lines experience and/or training; or equivalent
combination of education and experience.
NJ Property and Casualty license
About the Company
The Plymouth Rock Company and its affiliated group of companies
write and manage over $1.6 billion in personal and commercial auto
and homeowner's insurance throughout the Northeast and
mid-Atlantic, where we have built an unparalleled reputation for
service. We continuously invest in technology, our employees thrive
in our empowering environment, and our customers are among the most
loyal in the industry. The Plymouth Rock group of companies employs
more than 1,900 people and is headquartered in Boston,
Massachusetts. Plymouth Rock Assurance Corporation holds an A.M.
Best rating of "A-/Excellent".
We believe that every person is entitled to equal employment
opportunities. We do not discriminate against any employee or
qualified applicant for employment on the basis of age, race,
color, religion, national origin, ancestry, disability, gender,
sexual orientation, gender identity or expression or genetic
information. In addition, the state in which you work may protect
certain other characteristics. We are committed to treating
employees fairly and with dignity and respect, and we
unconditionally prohibit discrimination in hiring, terminating,
promoting, or compensating any employee on the basis of a qualified
individual's membership in any of these protected
Keywords: Plymouth Rock Assurance, New York , Service Center Associate, Other , Woodbridge, New York
Didn't find what you're looking for? Search again!