FT Customer Service Representative (Hybrid Role)

Company: Equashield, LLC
Location: Port Washington
Posted on: November 26, 2022

Job Description:

*Job Description*

Equashield LLC is a growing medical device company leading the US market in closed system transfer devices (CSTDs). Our mission is to protect healthcare workers from exposure when compounding or administering hazardous drugs.

Our Port Washington office is looking for an energetic and motivated full-time Customer Service Representative to join our team. This role reports to the US Operations Manager and offers a hybrid work schedule. The ideal candidate will independently manage the day to day activities related to all things Customer Service. This self-starter will work closely with internal team members to coordinate sales and orders related requests as well as communicate directly with the customer.

*Job Duties: *

* Provide timely and accurate information to customers regarding their order status and/or product information requests.
* Process customer orders/changes according to company policies and procedures into the computer system.
* Occasionally recalling a shipment in route, recovering packages shipped in error, and tracking package locations.
* Process customer returns according to established company policies and procedures.
* Process internal company orders and requests for samples into the computer system.
* Work closely with vendors and suppliers, as needed.
* Manage files/folders and compile records.
* Assist with customer inquiries.
* Prepare trial orders, return orders, and address customer discrepancies.
* Proofread records and reports for accuracy.
* Provide additional project-based support as requested.

*Position Requirements: *

* Excellent verbal and written communication skills
* Strong knowledge of Microsoft Office
* Knowledge of operating standard office equipment, computer systems, tools and programs
* Ability to prioritize projects and strong problem-solving skills
* Good research skills and attention to detail

*Benefits: *

Equashield offers a comprehensive compensation and benefits program and hybrid work schedule to full time employees. The program is designed to attract, retain, and reward the people responsible for the company's success and growth. It provides Equashield employees and their families with security for today and help in planning for tomorrow. It also expresses the support we give our employees in helping to maintain a balance of life at work and life outside of work.

*Equashield, LLC provided the following inclusive hiring information: *

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $42,500.00 - $50,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Health insurance
* Paid time off
* Vision insurance
* Work from home
Schedule:
* Monday to Friday

Ability to commute/relocate:
* Port Washington, NY 11050: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location%58047475%

Keywords: Equashield, LLC, New York , FT Customer Service Representative (Hybrid Role), Other , Port Washington, New York