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Desktop Support

Company: Asset Inventories, Inc.
Location: New York
Posted on: November 26, 2022

Job Description:

*Desktop Support Technician*

A *Desktop Support Technician* will have a minimum of 2 to 3 years experience performing Level 2 technology support. Bachelors Degree is required (Computer Science preferred.) A *Desktop Support Technician* must demonstrate strong problem solving abilities and working knowledge of Microsoft Office Suite and Microsoft operating systems as well as knowledge of windows tools such as active directory. A *Desktop Support Technician* will work as Level 2 support providing break-fix functionality. Top performers in this role may be invited to join an automation feature team. Members of this team are expected to spend a minimum time each week on developing scripts/applications to automate time consuming or risky tasks. Projects have included end point monitoring, new hire onboarding, and access/exception management. *Desktop Support Technicians*will work with Customer to:

-- Perform services as required by tickets software when assigned

-- Install software and hardware as requested Actively participate in all projects / initiatives that either directly (desktop) or indirectly (Backend) impact user experience

-- Troubleshoot various Desktop PC related issues

-- Enter PeopleSoft requisitions on behalf of employees, resulting from tickets software

-- Excellent interpersonal and customer service skills.

-- Provide the project team with a status and keep accurate details of all work being performed.

-- Work to manage end user testing for upcoming products and projects through managing pilot user programs

-- Handle all daily tasks transfer from Level 3 Engineering Team.

Responsibilities include but are not limited to below:


- Configure Profile/Recreate OSTAssist with Global Relay

- Folder size management

- Meeting Room reservations

- Group Mailbox and Distribution List assistance


- Familiarity with Agile Methodology and Tools (Jira/Wekan/Kanban Boards, Regular Stand Ups, Sprint Planning)

- Shared Code Repositories (Github/Bitbucket/etc)

- Python/PowerShell/SQL/Visual Basic

*Internet explorer*

- Proxy set up / configuring

- Browser installations (IE11 and Chrome)

- Webex troubleshooting

- Java Support

- Submitting Security Access Requests

- Processing and troubleshooting Security Access Requests

*Strong authentication*

- ID card Pre-Personalization

- Recycle ID cards

- Revoke ID cards

- Configure Enterprise SSO to auto populate passwords

*Remote access*

- Assisting users connecting from Home with Pulse Secure VPN and/or Citrix

- Citrix Receiver version updates

- Account configurations for Remote Access

*Active directory*

- Organizational Unit Updates

- Applying user rights

- Enable/Disable/unlock user accounts

- Computer management

- Password Changes


- Installing RSA software and tokens on user devices

- Pin creations/resets

*IP Telephony*

- Installations

- Troubleshooting

- Directory Updates


- Hardware replacements

- Application installations

- Account transfers

- Troubleshooting


- Bit Locker installations and management

- Imaging with PXE and MDT

- Basic Hardware (Battery Replacements, RAM Upgrades)

- External Monitor/Docking Station Preferences

*Shared Drives*

- Access Management

- Shared Drive Creations

- Quota Management

*VMWare Workspace One*

- Troubleshooting

- Installations

- Pin resets


- Configurations

- Troubleshooting


- Installing and configuring Add-ins

- Macro assistance

*Software sourcing*

- Purchasing

- Installing

- Configuring

- Troubleshooting


- Maintenance

- Mapping

- HP Access Control Management

Job Type: Full-time

Pay: $70,000.00 - $78,000.00 per year

* 401(k)
* Health insurance
* Paid time off
* 8 hour shift

Ability to commute/relocate:
* New York, NY 10022: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Are you comfortable working on weekends?

* Desktop Support: 1 year (Required)
* troubleshooting: 1 year (Required)

Work Location: One location%58047475%

Keywords: Asset Inventories, Inc., New York , Desktop Support, Other , New York, New York

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