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Desktop Support

Company: Arthur Grand Technologies Inc
Location: New York
Posted on: November 26, 2022

Job Description:

*Title: End-user Desktop Support*

*Location: 1334 York Avenue, New York, NY 10021*

*Longh term contract*

Must have good exp with Windows & MAC migration , break-fix

*Job Description -*

* Provide customer facing end-user support that includes
* Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals
* IMAC support including large scale/bulk office moves/re-stack activities (all moves)
* Support for Operating System, base load software, MS Office suite and other business application
* Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
* Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
* Support for the Mobility devices (IOS/iPhone/IPads)
* VIP and remote-based office user support
* Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
* Respond to end-user requests for updates on ticket status and promptly follow up as needed.
* Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
* Perform managed print service invoicing/meter read/polling report verification
* Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of

verification logs

* Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
* Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
* Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
* Provide On-call support if required outside business hours on a rotational basis.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:
* Dental insurance
* Flexible schedule
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* Monday to Friday

Ability to commute/relocate:
* Courtland, MS 38620: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer support: 1 year (Required)
* iOS: 1 year (Required)
* Windows: 1 year (Required)

Work Location: One location%58047475%

Keywords: Arthur Grand Technologies Inc, New York , Desktop Support, Other , New York, New York

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