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Technology Engagement Specialist

Company: Xcelerated Options
Location: New York
Posted on: November 26, 2022

Job Description:

*Training Specialist/Technology Engagement Specialist*

* *Hours/Shift/Days: *Monday through Friday, 9:00 am to 5:00 pm EST (may need to flex depending on special training requests)
* *Expected length: *Indefinite, possibility of permanent placement
* *Location: *Hybrid, NYC, NY

*You will: *

* Lead one-on-one and group training sessions for DigITs & enterprise staff, provide product and program support.
* Work with the Business Analyst and the Associate Director, Tech Ops to identify new opportunities and serve as liaison to platform teams, aimed at optimizing and strengthening the DigITs training curriculums.
* Communicate effectively - ensure the training material is easy to comprehend and absorbable by the audience.
* Determine best delivery practices; identify Super Users to assist with meeting designated goals and objectives.
* Support new products/programs and ensure the successful operation and use of existing programs.
* Prepare necessary documentation, training materials and training in a variety of formats for end users. Communicate with departments and key administrators to ensure that training implementations meet expectations.
* Assess effectiveness of instruction to ensure that users are proficient in technology use and are able to meet the billing, research and regulatory compliance requirements.
* Act as a departmental liaison between the vendors, MSK staff and related MSK departments (i.e., Medicine, Surgery, Radiology, Rad Onc, etc).
* Provide go-live and pre/post-implementation support for new products/programs to assist users.
* You are:
* Committed to high standards of productivity, excellence and follow through.
* A highly motivated self-starter, detail-oriented, able to recognize opportunities and take initiative in appropriate situations.
* Open and eager to learn new technologies.
* Flexible and able to adapt in fast changing environment.
* An effective communicator, capable of engaging with different audiences, and executing communications based on that understanding.
* An energetic team player who enjoys working collaboratively to support the goals and mission of the department.
* An individual with strong analytical aptitude, capable of understanding data, workflows, and using this information to tell a story.

*You Have: *

* Bachelor's Degree in Healthcare or Information Sciences or Information Systems or education/training (or equivalent experience).
* Minimum 1-2 years of experience performing product and program training and implementations in a complex, multi-departmental environment.
* Experience with Articulate Training Apps is highly desired.
* Experience with Healthcare Systems and products highly desired.
* Difficult conversations with all levels of leadership and are comfortable with adversity.

Job Types: Full-time, Contract

Pay: $40.00 - $41.00 per hour

Schedule:
* Day shift
* Monday to Friday

Experience:
* performing product and program training (Healthcare): 2 years (Required)
* Training Clinical Apps: 2 years (Required)
* Healthcare Systems and products: 2 years (Required)
* training for DigITs & enterprise staff: 2 years (Required)

Work Location: One location%58047475%

Keywords: Xcelerated Options, New York , Technology Engagement Specialist, Other , New York, New York

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