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Guest Service Representative

Company: AKA
Location: New York
Posted on: November 26, 2022

Job Description:

*AKA Nomad is looking for a Guest Services Representative to serve as our guests first point of contact and manage all aspects of their accommodation.*

The Guest Services Representative responsibilities include registering guests, managing reservations and providing information about suites, rates and amenities. If you have a knack for customer service and work experience in the hospitality industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our residents.

*Requirements: *

* Willingness to accept the most effective role.
* Function as a representative of the Korman culture and standards to all Team Members and our guests.
* Maintains regular attendance in compliance with the Korman standards.
* Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
* Promotes a safe, secure and healthy work environment.
* Maintains Resident/guest privacy and confidentiality by protecting all personal information.
* Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc.
* Familiar with emergency and safety procedures for your position.

*Responsibilities: *

* Responsible for completing daily shift reports.
* Coordinating resident move-in and move-out materials
* Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
* Answering outside phone calls and directing to the appropriate department.
* Call, confirm and customize all resident reservation requests to exceed residents expectations during their stay
* Maintains resident confidence by maintaining service levels; garnering "repeat" visits
* Other duties as assigned.

*Desired Skills: *

* Minimum of one to two years of Guest Service experience preferred.
* Demonstrated strong guest service skills.
* Demonstrated problem solving and decision making skills.
* Demonstrated energetic, self-motivating and a "can do" positive attitude.
* Proficiency in English (written and oral).
* Proven strong background in Room Operations

*Required Qualifications: *

* High school degree or equivalent.
* Ability to be flexible with work schedule including nights, weekends and holidays.
* Meticulous attention to detail
* Skills Needed: Motivational, verbal communication, written communication and manageability.

*Physical Requirements: *

* Must be able to lift up to 30 lbs.
* Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

*ABOUT AKA SUTTON PLACE*

AKA Sutton Place provides fully furnished serviced apartments perfect for extended stays in NYC. The property's beautifully designed luxury apartments are located in Manhattan's Sutton Place, a quiet, upscale neighborhood just steps from the commercial hub of Midtown and the city's most renowned medical centers, including Memorial Sloan Kettering, Hospital for Special Surgery, and NewYork-Presbyterian Hospital. From our spacious one- and two-bedroom suites to our spectacular penthouses, AKA's accommodations provide an elegant alternative to month-to-month apartment rentals. Discover personalized service, thoughtful amenities, and a host of unexpected touches that will ensure your stay is a memorable one.

Whatever your reason for staying with us, you'll enjoy an elevated experience at AKA Sutton Place. Our residents include traveling executives, digital nomads, those relocating to the city, and anyone else seeking a sophisticated home away from home in New York. From the moment you check in to our stunning pre-war building, you'll enjoy luxurious services, inspired details, and a prime location that will help you unwind or stay as productive as you wish.

*ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF "AKA"*

Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space.

Korman's original furnished apartment concept, conceived of fifty years ago - short-term, furnished apartments in a traditional multi-family residential setting - has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible-stay furnished residences.

Today Korman Communities is a fully integrated, multi-dimensional real estate company with development, management, legal and financial capabilities operating throughout the United States. The portfolio is comprised of 20 properties under two brands - AVE suburban garden-style and mid-rise communities, and AKA urban high-rises in prime locations.

Job Type: Part-time

Pay: $18.00 - $23.00 per hour

Schedule:
* 8 hour shift
* Day shift
* Holidays
* Night shift
* Weekend availability

Experience:
* Customer service: 1 year (Preferred)
* Hotel: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: AKA, New York , Guest Service Representative, Other , New York, New York

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