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Digital Operations Specialist

Company: Rokt
Location: New York
Posted on: November 26, 2022

Job Description:

With a recent Series E raise of USD$325M from top investors like Tiger Global, Rokt is poised for rapid growth as we prepare for our IPO. Come join our growing team - operating in 19+ markets worldwide, with its headquarters in NYC, and a major R&D hub in Sydney. Listed as 'Great Places to Work' in the US and Australia, Rokt's ecommerce technology helps companies like Live Nation, Groupon, Staples, Lands' End, Fanatics, GoDaddy, Vistaprint and HelloFresh seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Our award-winning culture is guided by our five core values: Smart with Humility, Own the Outcomes, Force for Good, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at .
About the role:The Digital Operations Specialist role is an entry level role suited for someone who enjoys tackling challenges and coming up with creative solutions. You'll be a great candidate for this role if you love to be a part of an extremely high-performing team that sits at the heart of the business.Reporting to the Senior Manager of Operations, the Digital Operations Specialist role is part of the team that manages and executes on all technical implementations, client onboarding, QA, and troubleshooting. This particular role has a strong focus on both the backend and on the frontend look and feel of our client integrations as well as managing campaign configuration, troubleshooting, and reporting. You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.
Outcomes & responsibilities:

  • Campaign and front end technical set up, review, troubleshooting, and optimization
  • Campaign approvals to maintain compliance in the marketplace
  • Creation of demo sites showcasing the Rokt technology on partner pages
  • Work closely with sales and account management teams to ensure client implementations are built for success
  • Setting up API and FTP data delivery tasks
  • Support translation requests
  • Perform technical audits of client pages
  • Setup and manage experiments to determine the optimal client setup
  • General onboarding and offboarding of Rokt employees
  • First line of product support for both internal and external users
  • Designing workflows and process improvements to drive efficiencies
    Capabilities & requirements:
    • BA/BS degree or some relevant prior experience be it by way of permanent, casual, or internship role (digital/technology experience preferred)
    • Technical experience- front end developer skills and familiarity with API integrations
    • Effective communicator - able to simplify and effectively explain complex solutions
    • Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
    • Project management - highly organized and able to prioritize tasks effectively
    • Reacts well when placed under stressful conditions or pressure
    • Required to work codepartmentally with several teams in order to accomplish goals.
    • Positive attitude and able to enjoy the work they do
    • Preferred experience with Microsoft Office, Tableau, Hubspot
    • Experience with digital marketing platforms (e.g. adwords, Doubleclick) and analytics tools (e.g. Tableau) are a plus
    • Experience with HTML/CSS, JSON, XML is a plus
      • Force for Good. We actively invest in the growth of our people and strengthening of our communities. Our NY Office is 100% vaccinated to keep our employees and community safe and healthy. This includes all Rokt'stars, clients, contractors, vendors and suppliers who will be onsite at the Rokt New York Office.
      • Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high-performing, high-velocity culture - we only want the brightest and the best.
      • Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
      • Accelerate your career. Develop through our global training events, 'Level Up' investment, online training courses, and our fantastic people leaders. Take your career to Rokt'speed - Grow your career in our rapidly growing company.
      • Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also believe taking time off in sync with one another is important. As such, we shut down our offices every year in late December/early January for two weeks, partially sponsored by the company. We also offer a paid Rokt'star Sabbatical for employees who have been with us 3 years or more.
      • Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us. Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. We also provide all Rokt'stars access to free 1:1 coaching, therapy and digital mental wellness resources. And our NYC Office is dog-friendly!
      • Become a shareholder. All Rokt'stars have stock options. If we succeed, everyone enjoys the upside.
      • See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - Tokyo, New York, Singapore, Sydney.
      • We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.-
        • 401k match
        • Health benefits (fully sponsored for some plans)
        • Flexible working (3 days in office, 2 days remote + 1 week work from anywhere each quarter)
        • Generous PTO and parental leave
        • Generous equity plan
        • Catered lunches
        • Learning allowance
        • Equipment Allowance
        • Wellness Allowance
          • Technical
          • Recruiter
          • Manager chatsAPI TestingAPI Testing

Keywords: Rokt, New York , Digital Operations Specialist, Other , New York, New York

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