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Front Desk Coordinator/Receptionist - Creole or Spanish Bilingual

Company: CenterLight Health System
Location: Brooklyn
Posted on: November 26, 2022

Job Description:

Job Purpose Manage the receptionist role at the entrance and coordinate security responsibilities. Responsibilities Greets visitors, investigates visitor clearance, issues temporary badges to cleared visitors, and maintains visitor log.Routes Participant issues to the appropriate department. Refer complaints to the A&G department promptly.Ensure employees, upon entry, are wearing their id badge.Answers and correctly routes phone calls. Responds to basic inquiries.Sends phone call messages via email to staff.Receives, distributes, and sends mail including packages.Pages staff when they are needed at the front desk. Overhead paging emergency announcements.Makes periodic tours of the grounds examining possible points of entrance to make sure they are properly secured.Monitors security camera.Maintains order and safety of personnel in the event of an emergency.Ensure proper usage of parking for sites that have their own parking facility.Cover lunch breaks of the Transportation Coordinator role.Backup the Transportation Coordinator with basic calls as needed.Support other sites within the same region as needed.Other duties as assigned. Performance Standards Performs consistently with the organization's mission and philosophy.Performs job responsibilities according to the organization's policies. Seeks clarification when needed.Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.Maintains HIPAA standards and confidentiality of PHI.Supports staff, student, and volunteer orientation and ongoing in-service education as requested.Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned.Serves as a role model for peers and colleagues.Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.Treats other CenterLight employees respectfully and facilitates an environment of teamwork.Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls. Service Standards Makes the needs of participants their central focus, and finds innovative ways to provide an exceptional experience.Develops and maintains positive "customer" relationships ("customer" is defined as co-workers, participants, visitors, vendors, supervisors).Communicates with customers in a caring, helpful, considerate and culturally sensitive manner.Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.Suggests and implements customer-centered service improvements.Encourages customers to engage with CenterLight employees and CenterLight activities.Utilizes service recovery techniques to resolve issues quickly and to the customer's satisfaction. Immediately reports customer dissatisfaction to IDT for follow-up. SALARY RANGE: Minimum: $42,607.88Maximum: $46,424.09Note: Position's wages are contingent upon terms and conditions outlined in the collective bargaining agreement. Job QualificationsEducation: high school diploma or GED Experience: some receptionist and/or security guard experience preferred License Registration: n/a Language: Creole Bilingual Physical: Ability to lift packages up to 25 pounds Other: Demonstrate proficient typewriting skills. Typing test must be taken with a minimum of 40 - 45 words per minute preferably, and over 90% of accuracy. Work ScheduleWork ScheduleMonday to Friday 8:00 AM to 5:00 PMJob Type: Full-timePay: From $20.48 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insuranceSchedule: 8 hour shift Monday to FridayAbility to commute/relocate: Brooklyn, NY 11212: Reliably commute or planning to relocate before starting work (Required)Application Question(s): Are you fully vaccinated for COVID19? Can you type 40 WPM ? Do you Speak fluent Creole or spanish?Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred)Work Location: One location

Keywords: CenterLight Health System, New York , Front Desk Coordinator/Receptionist - Creole or Spanish Bilingual, Other , Brooklyn, New York

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