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Strategy Associate - Customer Experience

Company: viagogo
Location: New York
Posted on: November 26, 2022

Job Description:

At StubHub, our mission is to bring the joy of live to fans globally. We're the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out.



At StubHub, we are:



Owners - We carry the ball. We act as one team, in it together. We live above the line as optimists and with a solution mindset. We are fully accountable for solving problems, both our own pieces and the whole.



Fan First - We are the fans' biggest fan. We are the fan and the voice of our fans in everything we do.



Driven - We push past the finish line, aggressively prioritize and focus on what matters most. We debate, decide, commit and deliver.



Inventive - We play a new chord; we celebrate progress over perfection and learnings as much as success. We're agile because there is always more than one way.



Courageous - We take big swings. We show up for challenges with resilience and persistence. We take risks, embrace failure as a path to learning, and speak up when we have a different opinion.



Diverse & Inclusive - We harmonize. We assume positive intent, trust and empower others; bring a global mindset and seek out alternative viewpoints.



We would like to see:



* 2+ years of experience working in a quantitative or analytical role

* Experience with any procedural programming language (e.g: SQL) or the willingness to master one



We would prefer a teammate with:



* Track record of using analytics to support decision-making, with the ability to dig deep into data and identify the right insights

* Self-motivation and autonomy, the ability to independently identify and implement high-value analyses and projects

* Verbal and written communication and data presentation skills, with ability to simplify complex concepts and effectively communicate those to senior leadership and key stakeholders

* Strong leadership, organizational and execution skills in a fast-paced environment



You'd be able to:



* Turn ambitious business objectives into clear analytical problems, and solve them using data, with actionable insights and recommendations, delivered in a dynamic fast-paced environment

* Define and report on both key metrics and user data to measure the performance of our operations and inform data driven decision making

* Lead the execution of key cross functional business initiatives, building and managing business plans, and working efficiently across organization lines

* Improve workflows and processes by either streamlining or automating them

* Adopt experimental methodology, mindset and rigor to achieve objectives



About the opportunity:



The Customer Experience team is responsible for the end to end product allowing customers worldwide to have an exceptional buying or selling experience. The team delivers the core components of the service offering - a seamless payment, fulfilment and post booking experience for all customers. It sits at the forefront of fulfilling StubHub's mission to become the go-to destination for accessing global live events. We are obsessed with understanding our users' needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable.



As a Strategy Associate, you will sit at the core of our business at the nexus of strategy, design and analytics. You will have the freedom to take decisions independently and make meaningful and measurable improvements impacting millions of customers. You will lead key cross-functional projects across the business, collaboratively working with senior leaders, product managers, analysts and engineers.



For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service, and product features that ensure we have your back. Combined with viagogo, we now span over 170 countries around the world, servicing buyers and sellers in 38 currencies and 40 different languages with our StubHub brand in North America and our viagogo brand outside of North America.



StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that's right for them. We are their ticket to unforgettable memories - the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.

Keywords: viagogo, New York , Strategy Associate - Customer Experience, Other , New York, New York

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