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Customer Svc Rep - FlexStaff

Company: Northwell Health
Location: Garden City
Posted on: November 26, 2022

Job Description:

Job Description

  • Handles 30-50 inbound and outbound calls each day in a high-volume, fast-paced environment.
  • Documents customer inquiries, issues, transactions and other relevant information into Salesforce application.
  • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
  • Demonstrates critical thinking when assisting patients.
  • Ability to multitask multiple computer applications while speaking with a patient.
  • Performs related duties, as required.
  • ADA Essential Functions
    REQUIRED

    EXPERIENCE AND QUALIFICATIONS

  • High School Diploma, required. Associate Degree, preferred.
  • Minimum of one (1) year customer service experience, required. Experience in healthcare industry, preferred.
  • Excellent communication and problem resolution skills, required.
  • Excellent customer service telephone skills; ability to listen attentively and speak clearly in pleasant, professional manner, required.
  • Excellent organization, tracking and follow-up skills, required.
  • Additional Salary Detail
    The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Keywords: Northwell Health, New York , Customer Svc Rep - FlexStaff, Other , Garden City, New York

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