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Client Success Associate (US Operations)

Company: Asset TV Inc
Location: New York
Posted on: November 26, 2022

Job Description:

Asset TV is the world's leading online video research and learning platform for investment professionals, with operations in New York, London, and Cape Town. Our clients are highly demanding Asset Managers looking to us for our filming and digital media knowhow, so our service standards are always set to maximum.

*Learn more about Asset TV in 2 minutes:*

The Client Success Associate support all tasks within the US Operations team, specifically focused on Client Success and working in close collaboration with Client Success and US Operations Studio team colleagues. The role primarily focuses on a high level of responsiveness in tracking and execution of critical client priorities that enhance and expand client relationships. This includes fostering highly professional and engaged interactions with clients and colleagues, both in the US and across internal global teams.

*Key tasks of the role include*:
* Assisting clients with their requests/ to ensure client satisfaction
* Support Digital Marketing for clients on an as needed basis, in meeting client priorities and in collaboration with the Company's global digital marketing team
* Provide on-site Office / Studio hosting for clients, including preparation of the environment, assessing and ordering supplies for hosting clients as needed, and ensuring that all equipment is available and working properly, in support and collaboration with the Studio and Business Development teams

* Support website maintenance and enhancements as needed for client success
* Conduct other various US Operations tasks in support of the Client Success team

*Essential Skills: *
* Collaborative work style with commitment to get the job done
* Very high level of responsiveness internally and externally
* Email / Digital marketing experience
* Excellent Microsoft Office Suite skills, including Excel and Powerpoint
* Ability to multitask and meet tight deadlines
* Bachelor's degree level education
* Interest in digital media, video, and a passion for cutting edge work utilizing the internet
* Strong written and verbal communication skills
* Fluent in spoken and written English

*Job Type: * Full-time, Exempt. Must fulfill US requirements for eligibility to in the US.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Monday to Friday

Ability to commute/relocate:
* New York, NY 10022: Reliably commute or planning to relocate before starting work (Required)

* Bachelor's (Preferred)

Work Location: One location%58047475%

Keywords: Asset TV Inc, New York , Client Success Associate (US Operations), Other , New York, New York

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