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Call Center Customer Service Representative

Company: Liberty Home Guard
Location: Brooklyn
Posted on: November 26, 2022

Job Description:

*Liberty Home Guard is seeking a customer service team member to join us in helping our customers with their needs relating to their home repair (HVAC, Plumbing, Electrical). While previous direct experience in home warranties is a plus, it is certainly not a prerequisite. We welcome candidates with a strong character who demonstrate the ability to work hard, think creatively, and put the customers first.*

*Responsibilities: *
* Assist customers and coordinate repairs to various home systems and appliances.

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

* Keep records of customer interactions, process customer accounts, and file documents

* Follow communication procedures, guidelines, and policies

* Effectively manage large amounts of calls

* Have thorough knowledge of the terms and conditions of each type of Protection Plan provided by Liberty Home Guard.

* Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes, and procedures.

*Requirements: *
* Excellent communication and presentation skills.

* Ability to multitask, prioritize tasks and manage time effectively.

* Strong decision-making and analytical skills.

* Flexible, proactive, and self-motivated.

* A minimum of one year of call center experience is required.

* A minimum of one year of customer service is required.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:
* Paid time off
* Paid training
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekend availability

Ability to commute/relocate:
* Brooklyn, NY 11223: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Call center: 1 year (Preferred)
* Customer Service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Liberty Home Guard, New York , Call Center Customer Service Representative, Other , Brooklyn, New York

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