Student Accounts Billing Assistant
Company: Kaplan North America, LLC
Location: New York
Posted on: January 27, 2023
Job Description:
Job Title Student Accounts Billing AssistantJob DescriptionIf
you are enthusiastic about education, using your skills and talents
to help improve people's lives, and interested in working on a team
of professionals at a globally respected education organization-
you've found the right place. At Kaplan, we're passionate about
what we do and who we do it for.Unyielding determination to make a
difference in people's lives through the power of education- That
is Kaplan. For more than 80 years, Kaplan has been a trailblazer in
education and professional advancement. We are the intersection of
education and technology, providing our students and clients with
an experience that not only allows them to achieve their goals, but
also ignites lifelong learning. Kaplan's culture of collaboration,
innovation, and creativity truly makes Kaplan a great place to work
and positions us to continue to deliver a best-in-class educational
experience.The future of education is here and we are eager to work
alongside those that want to make a positive impact and inspire
change in the world around them.The Student Accounts Billing
Assistant works with students and their employers, sponsors, and/or
governmental agencies to ensure all required paperwork is completed
to secure funding for student tuition charges. The incumbent will
be expected to communicate via phone, email, chat, and/or other
methods to provide the client with the required information. Must
be familiar with University systems such as CampusNexus, Salesforce
SRM, Portal, and basic software communications such as Email, MS
Office programs (i.e., Word, Excel, Powerpoint, ACCESS). The
individual will be expected to manage a queue consisting of student
accounts supported by third-party sponsors to ensure all billing is
up-to-date and paid. Aging inventory must be thoroughly managed to
avoid negative impact to the organization's bad debt expense and
negative student impact.Key Job Responsibilities:
- Actively communicate with students and clients that sponsor our
students to ensure all billing is complete, accurate, timely, and
up-to-date
- Respond to student and sponsor requests professionally and
timely
- Manage inventory to minimize aging of accounts and reduce
impact to organization's bad debt
- Send billing to students and or sponsors to secure funding
- Provide student communications to assist students in securing
outside funding
- Partner with other Kaplan and Purdue Global teams to provide
accurate information to students' and sponsors' inquiries (Such
groups may be Financial Aid, Student Finance, Business Office,
Admissions, Advising, Student Relations, Office of Returning
Students, etc.)
- Certify Military students' eligibility using their respective
process (i.e., Vocational Rehabilitation, Go Army Education, Air
Force, Marines, Navy, etc.)
- Meet all eligibility and security clearance requirements of our
third-party sponsors (Incumbent is responsible for providing
necessary background information to successfully pass any
background clearance requirements required from our providers)
- Organize workload to successfully follow-up on all queues
assigned
- Cross-train in other departmental processes to assist in
coverage during high volume times, vacations, absences, etc.
- Provide phone support to all students supported by third-party
sponsors; Occasionally provide phone support for Student Accounts
collections
- Work as part of a team to achieve team goals; Actively assist
in the training of other team members and in the coverage and
assistance for other queues within the team
- Utilize Microsoft Office programs such as Excel, Word,
PowerPoint, Access to both manage your portfolio and effectively
communicate with students, sponsors, and Management
- Utilize Kaplan systems such as CampusNexus, Salesforce SRM,
Orion, Portal, Payment Center, etc. to assist students, colleagues,
and third-party sponsors
- Familiarize him/herself with Title IV and Military Funding
benefits, financial aid processes and procedures
- Assist in the development and documentation of departmental
Statements of Processes
- Troubleshoot problems identified, assist in the implementation
of improved processes that benefit the student and University
- Actively engage in all team events, meetings, and team building
activitiesMinimum Qualifications:
- A Bachelor's Degree
- 1+ years of experience in other Universities, Customer Service,
B2B collections or billing, or Accounts Receivable
- Proficiency with Microsoft Office products including Excel and
Word
- Outstanding attention to detail and be comfortable working in a
high volume production environment accustomed to meeting deadlines
and goals
- Strong communication (verbal and written)
- Experience using Campus Nexus, Salesforce, and OrionWe offer a
competitive benefits package including:
- Remote work providing flexible work/life balance
- Comprehensive Retirement Package including 401K company match
and two pension programs
- Our Gift of Knowledge Program provides tuition assistance and
substantial discounts for our employees and close family
members
- Competitive health benefits and new hire eligibility starts
day-1 of employment
- Generous Paid Time Off includes paid holidays, vacation,
personal, sick paid time-off, plus one (1) volunteer day and one
(1) diversity and inclusion day to participate and give back to our
local communities
- And so much more!#LI-NMB#LI-RemoteColorado Residents: Salary
Range in Category ALocationRemote/Nationwide, USAAdditional
Locations Employee TypeEmployeeJob Functional Area Student
Financial ServicesBusiness Unit00091 Kaplan Higher EDKaplan is an
Equal Opportunity Employer. All positions with Kaplan are paid at
least $15 per hour or$31,200 per year for full-time positions.
Compensation for specific positions are based on job level, skills,
years of experience, and education, among other factors.
Additionally, certain positions are bonus or commission eligible.
Information regarding benefits can be found .Diversity & Inclusion
Statement:Diversity inspires innovation and growth in the Kaplan
community. Kaplan strives to be a model employer for inclusiveness.
Not only does Kaplan value its employees for their professionalism
and skills, but also for the unique viewpoints they bring to the
Organization. Kaplan's employees bring diverse perspectives, ideas,
and backgrounds that give Kaplan a competitive edge in anticipating
and exceeding our students' needs in today's global market. Learn
more about our .
Keywords: Kaplan North America, LLC, New York , Student Accounts Billing Assistant, Other , New York, New York
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