Supervisor/Service Line Administrator
Company: Atria Consulting
Location: New York
Posted on: January 27, 2023
Job Description:
Under supervision, with latitude for independent judgment,
performs supervisory and/or moderately difficult clerical duties,
billing, and collection functions, in addition to patient
accounting systems under minimal supervision. -
SUMMARY OF DUTIES AND RESPONSIBILITIES:
- Provide professional and quality customer service to patients
by following the Mandatory Script and policy and procedures
utilizing the EPIC system/ICARE
- Open patients visit
- Upfront cash collection
- MetroCard distribution
- Pre-registration of patients
- Responsible to ensure timely billing process, verify insurance
eligibility process for correct demographics and insurance
(commercial, managed care etc.)
- Assist the patients with bi-lingual services by using the
Cyracom Interpreter Services when needed
- Verify through EPIC PCP and ensure patient Continuity of
Care
- Maintain Patient satisfaction according to PRESS GANEY's
qualifications
- Document and follow-up with reminder calls, no-show, cycle time
TNNA, using EPIC
- Maintains a safe environment for patients by ensuring the
enforcement of safety policies, attend continuing education
programs/training as scheduled
- Ensure Medical form (MSQ11) is placed in the appropriate
provider's mail box for completion
- Scan patients documents in the imaging application, as needed
or when requested
- Assist in the proper handling of patients' protected health
information to ensure HIPAA compliance, maintain tidy work area,
provide clerical coverage as needed
- Provide professional and quality customer service to patients
by following the Mandatory Script and policy and procedures of
ICARE
- Responsible for maintaining standards of Cultural Competency
and Network Customer Service
- Reviews and verifies accuracy of recorded data within billing
systems as needed
- Perform in-dept interviews with patients, and family to
determine patient's ability to pay for services rendered
- Contacts outside agencies, organizations, employers, insurance
carriers, patients and family to obtain necessary information about
potential sources of revenue
- Collects all require documentation to process Medicaid
applications
- Apply patients for Hospital options (sliding fee
scale)
- Apply patients for NYC Care
- Attend training programs offered by Hospital for continuous job
performance efficiency
- Supervises the activities of a section where clerical support
staff Level III are performing routine and responsible clerical
tasks in a line operation area
- -Supervisory activities include, but are not limited to,
assigning work, scheduling clerical support staff hours, reviewing
work of subordinates and ensuring imposed deadlines are
met
Keywords: Atria Consulting, New York , Supervisor/Service Line Administrator, Other , New York, New York
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