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Supervisor/Service Line Administrator

Company: Atria Consulting
Location: New York
Posted on: January 27, 2023

Job Description:

Under supervision, with latitude for independent judgment, performs supervisory and/or moderately difficult clerical duties, billing, and collection functions, in addition to patient accounting systems under minimal supervision. -


  • Provide professional and quality customer service to patients by following the Mandatory Script and policy and procedures utilizing the EPIC system/ICARE
  • Open patients visit
  • Upfront cash collection
  • MetroCard distribution
  • Pre-registration of patients
  • Responsible to ensure timely billing process, verify insurance eligibility process for correct demographics and insurance (commercial, managed care etc.)
  • Assist the patients with bi-lingual services by using the Cyracom Interpreter Services when needed
  • Verify through EPIC PCP and ensure patient Continuity of Care
  • Maintain Patient satisfaction according to PRESS GANEY's qualifications
  • Document and follow-up with reminder calls, no-show, cycle time TNNA, using EPIC
  • Maintains a safe environment for patients by ensuring the enforcement of safety policies, attend continuing education programs/training as scheduled
  • Ensure Medical form (MSQ11) is placed in the appropriate provider's mail box for completion
  • Scan patients documents in the imaging application, as needed or when requested
  • Assist in the proper handling of patients' protected health information to ensure HIPAA compliance, maintain tidy work area, provide clerical coverage as needed
  • Provide professional and quality customer service to patients by following the Mandatory Script and policy and procedures of ICARE
  • Responsible for maintaining standards of Cultural Competency and Network Customer Service
  • Reviews and verifies accuracy of recorded data within billing systems as needed
  • Perform in-dept interviews with patients, and family to determine patient's ability to pay for services rendered
  • Contacts outside agencies, organizations, employers, insurance carriers, patients and family to obtain necessary information about potential sources of revenue
  • Collects all require documentation to process Medicaid applications
  • Apply patients for Hospital options (sliding fee scale)
  • Apply patients for NYC Care
  • Attend training programs offered by Hospital for continuous job performance efficiency
  • Supervises the activities of a section where clerical support staff Level III are performing routine and responsible clerical tasks in a line operation area
  • -Supervisory activities include, but are not limited to, assigning work, scheduling clerical support staff hours, reviewing work of subordinates and ensuring imposed deadlines are met

Keywords: Atria Consulting, New York , Supervisor/Service Line Administrator, Other , New York, New York

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