Branch Supervisor
Company: Banco Popular Puerto Rico
Location: New York
Posted on: January 27, 2023
Job Description:
Branch SupervisorApply now Date:Jan 12, 2023Location: New York,
NY, US, 10019 Company: Popular AtPopular,we offer a wide variety of
services and financial solutions to serve our communities in Puerto
Rico, United States & Virgin Islands. As employees, we are
dedicated to making our customers dreams come true by offering
financial solutions in each stage of their life. Our extensive
trajectory demonstrates the resiliency and determination of our
employees to innovate, reach for the right solutions and strongly
support the communities we serve; this is why we value their
diverse skills, experiences and backgrounds. Are you ready for a
rewarding career? Over 8,000 people in Puerto Rico, United States
and Virgin Islands work at Popular. Come and join our community!
Rockefeller NYThe Branch Supervisorsupports the Branch Manager by
overseeing the day-to-day administrative, operational, and sales
functions of the retail branch.In this position, you
will:OperationsResponsible for overseeing and coordinating all
operations of a branch, including:
- Train and manage teams to adhere to operational procedures -
i.e., maintaining custody of vaults combinations, official checks,
ATM Cards, petty cash; control and prepare bait listing,
authorization limits and tellers set-up, suspense and deferred
items, write-ups, and charge-offs
- Monitor controllable expense accounts (e.g., overtime)
- Be fully accountable for branch assessment results, audits
(internal or external), and BSA efforts. Acta as primary escalation
point for decisions and issues within branch
- Manage resource planning and recruitmentSales Management
- Support all sales activities for the branch, sourcing new
client relationships and expanding existing client relationships by
bringing the full suite of products to the client
- Execute/promote a sales and service culture with a sharp focus
on providing Populars clients with a best in class customer
experience that leaves a mark of authenticity, warmth, competence,
and simplicity
- Review reporting and provide consistent feedback to all
employees on performance against sales targetsBest in Class
Customer Experience
- Mentor and coach branch staff on Populars key values:
professionalism, accountability, customer centricity and
security
- Promote environment of ongoing customer feedback and continuous
improvement
- Ensure teams address customer issues and concerns promptlyRisk
Management
- Be responsible for compliance functions including
reconciliations, audits (internal/external), reporting, controls,
records management, approvals, and opening/closing procedures,
ensuring all security procedures are strictly adhered
- Ensure branch staff is educated on banking regulations and
adheres to corresponding internal policies and procedures,
including BSA / KYC policies & procedures, Consumer Financial
Protection Act, Gramm Leach Bliley Act, etc.
- Serve as primary liaison with BSA team, proactively identifying
unusual activity and leading inquiries and resolution
- Promote the branch's active involvement within the community
and report all CRA related activities to appropriate
unitSupervisory Responsibilities
- Perform supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities
include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance; rewarding
and disciplining employees; addressing complaints and resolving
problemsTo be considered, you will need:
- Bachelor's degree from accredited college or university and/or
two or more years of experience in Retail Branch operations,
business development, sales, and managing employees, or equivalent
related experience and training
- NMLS registration; Safe Act compliantSalary Range
InformationOur base salary for this position located in New York
generally ranges between $32.00 and $36.00 hourly, depending on
business need and on your qualifications and experience. Base
salary does not include incentive compensation, commission, or any
other type of remuneration or benefits.Important:The candidate must
provide evidence of academic preparation or courses related to the
job posting, if necessary.If you have a disability and need
assistance with the application process, please contact us at
asesorialaboral@popular.com. This email inbox is monitored for such
types of requests only. All information you provide will be kept
confidential and will be used only to the extent required to
provide reasonable accommodations. Any other correspondence will
not receive a response.As a leading financial institution in the
communities we serve, we reaffirm our commitment to always offer
essential financial services and solutions for our customers,
including during emergency situations and/or natural disasters.
Populars employees are considered essential workers, whose role is
critical in the continuity of these important services even under
such circumstances. By applying to this position, you acknowledge
that Popular may require your services during and immediately after
any such events..Popular is an Equal Opportunity EmployerLearn more
about us at www.popular.com and keep updated with our latest job
postings at https://jobs.popular.com/usa/ .Connect with us!LinkedIn
(http://www.linkedin.com/company/popularbank) - Facebook
(https://www.facebook.com/popularbank) - Twitter
(https://twitter.com/popularbank) - Instagram
(https://www.instagram.com/popularbank/) - Blog
(http://blog.popularbank.com/) Nearest Major
Market:ManhattanNearest Secondary Market:New York City Job Segment:
Business Development, Manager, Sales, Management Apply now
Keywords: Banco Popular Puerto Rico, New York , Branch Supervisor, Other , New York, New York
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