Senior Representative, Claims
Company: NATIONAL GRID CO USA (NE POWER)
Location: Forest Hills
Posted on: January 27, 2023
Job Description:
About usNational Grid is hiring a Senior Claims Representative,
for our Insurance and Claims Department in Brooklyn, NY;
Hicksville, NY or Melville, NY. -Every day we deliver safe and
secure energy to homes, communities, and businesses. We are there
when people need us the most. We connect people to the energy they
need for the lives they live. The pace of change in society and our
industry is accelerating and our expertise and track record puts us
in an unparalleled position to shape the sustainable future of our
industry. -To be successful we must anticipate the needs of our
customers, reducing the cost of energy delivery today and
pioneering the flexible energy systems of tomorrow. This requires
us to deliver on our promises and always look for new opportunities
to grow, both ourselves and our businesses.Job PurposeAs a Claims
Representative you will be responsible for investigating,
evaluating, and resolving third party general liability and
automobile liability claims and lawsuits for property damage and
bodily injury against National Grid, resulting from gas, electric,
generation and corporate operations, often in partnership with
National Grid Legal Department and outside defense counsel.Key
Accountabilities -
- Investigates, analyzes and resolves claims and lawsuits
involving damage to customer & general public property, personal
injury or motor vehicle by using established department procedures
and problem-solving skills
- Assumes responsibility for developing specialized expertise on
claims and lawsuits arising in the utility business.
- Manages field investigations of all serious injury and
vehicular damage incidents under the supervision of Claims
leadership and National Grid Legal team.
- Compiles and summarizes data in a timely manner relating to any
company records, expert witnesses and/or other relevant
investigative material related to claims and lawsuits resulting
from our operations
- Establishes strategic negotiating positions when settling
claims with claimants or attorneys
- Provides litigation support to Claims team and defense
attorneys representing National Grid in claims and lawsuits against
the Company, including the preparation of witnesses and gathering
Company records
- Maintains cordial and professional relationships with
claimants, customers and individuals who have experienced property
loss/damage or medical injury
- Develops and effectively communicates complex information
accurately, concisely and comprehensively, both orally and in
written form.
- Periodic, regular 24/7 on-call for after hours and weekend
phone response on claim events
- Occasional storm restoration duty for company during major
eventsQualifications
- Experience in handling electric and/or gas utility operations
experience preferred. -
- Experience as an adjuster for a self-insured or a casualty
insurance company also preferred.
- Minimum two year college degree is preferred. -
- Strong understanding of the rules of negligence, company tariff
protections as well as state and local laws
- Excellent oral and written communication skills including
strong negotiating skills
- Strong organizational skills including the ability to manage
and process multiple priorities
- Ability to establish credibility and maintain relationships
both internally and externally
- Strong interpersonal skills and the ability to self-manage
- Demonstrated strong analytical skills
- Proficient in word processing and other business software
including database applications. -More Information#LI-MR1
#LI-HYBRIDSalary$94k - $111k a yearThis position has a career path
which provides for advancement opportunities within and across
bands as you develop and evolve in the position; gaining
experience, expertise and acquiring and applying technical skills.
Candidates will be assessed and provided offers against the minimum
qualifications of this role and their individual experience.
-National Grid is an equal opportunity employer that values a broad
diversity of talent, knowledge, experience and expertise. ---We
foster a culture of inclusion that drives employee engagement to
deliver superior performance to the communities we serve.
---National Grid is proud to be an affirmative action employer. We
encourage minorities, women, individuals with disabilities and
protected veterans to join the National Grid team. -
Keywords: NATIONAL GRID CO USA (NE POWER), New York , Senior Representative, Claims, Other , Forest Hills, New York
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