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Senior Representative, Claims

Location: Forest Hills
Posted on: January 27, 2023

Job Description:

About usNational Grid is hiring a Senior Claims Representative, for our Insurance and Claims Department in Brooklyn, NY; Hicksville, NY or Melville, NY. -Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. -To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our businesses.Job PurposeAs a Claims Representative you will be responsible for investigating, evaluating, and resolving third party general liability and automobile liability claims and lawsuits for property damage and bodily injury against National Grid, resulting from gas, electric, generation and corporate operations, often in partnership with National Grid Legal Department and outside defense counsel.Key Accountabilities -

  • Investigates, analyzes and resolves claims and lawsuits involving damage to customer & general public property, personal injury or motor vehicle by using established department procedures and problem-solving skills
  • Assumes responsibility for developing specialized expertise on claims and lawsuits arising in the utility business.
  • Manages field investigations of all serious injury and vehicular damage incidents under the supervision of Claims leadership and National Grid Legal team.
  • Compiles and summarizes data in a timely manner relating to any company records, expert witnesses and/or other relevant investigative material related to claims and lawsuits resulting from our operations
  • Establishes strategic negotiating positions when settling claims with claimants or attorneys
  • Provides litigation support to Claims team and defense attorneys representing National Grid in claims and lawsuits against the Company, including the preparation of witnesses and gathering Company records
  • Maintains cordial and professional relationships with claimants, customers and individuals who have experienced property loss/damage or medical injury
  • Develops and effectively communicates complex information accurately, concisely and comprehensively, both orally and in written form.
  • Periodic, regular 24/7 on-call for after hours and weekend phone response on claim events
  • Occasional storm restoration duty for company during major eventsQualifications
    • Experience in handling electric and/or gas utility operations experience preferred. -
    • Experience as an adjuster for a self-insured or a casualty insurance company also preferred.
    • Minimum two year college degree is preferred. -
    • Strong understanding of the rules of negligence, company tariff protections as well as state and local laws
    • Excellent oral and written communication skills including strong negotiating skills
    • Strong organizational skills including the ability to manage and process multiple priorities
    • Ability to establish credibility and maintain relationships both internally and externally
    • Strong interpersonal skills and the ability to self-manage
    • Demonstrated strong analytical skills
    • Proficient in word processing and other business software including database applications. -More Information#LI-MR1 #LI-HYBRIDSalary$94k - $111k a yearThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. -National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. ---We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. ---National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. -

Keywords: NATIONAL GRID CO USA (NE POWER), New York , Senior Representative, Claims, Other , Forest Hills, New York

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