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Customer Care Rep - 2nd Shift

Company: Peoplelink Staffing Solutions
Location: New York
Posted on: January 27, 2023

Job Description:

Job Description 2nd Shift Customer Care Representative SUMMARY Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. KEY DUTIES AND RESPONSIBILITIES Invoice and verify accounts accurately and in a timely manner
Verify inbound receipts for accuracy
Develop and maintain customer relationships in a professional manner
Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
Coordinate availability of product and schedule for daily shifts with warehouse team
Coordinate with Operations on special client requests; expediting when necessary
Serve as first point of contact to resolve customer issues
Maintain and file documentation in organized and comprehensive way
ADDITIONAL DUTIES AND RESPONSIBILITIES Partner with Inventory and Operations to research inventory discrepancies and misplacements
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES) High School diploma or GED may be required depending on facility
Excellent verbal and written communication skills; English may be required
Excellent organizational skills, including ability to multi-task and prioritize workload
Proficient computer skills, including Microsoft Office Suite
May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility
None Occasional (Up to 2 Hours/Day) Frequently (2-5 Hours/Day) Constantly (5-8 Hours/Day) Walking X Sitting X Standing X Sitting/Standing at Team Members Discretion X Talking X Hearing X Bending X Kneeling X Reaching X Stoop-Crawl X Lift & Move X Carrying, Pushing or Pulling light objects (less than 10 lbs.) X Carrying, Pushing or Pulling heavy objects (over 10 lbs.) X Sustained visual concentration on small areas (i.e. monitors, spreadsheets, etc.) X Vision (close, distance/depth, color, focus) X Other: (Describe here) X by Jobble

Keywords: Peoplelink Staffing Solutions, New York , Customer Care Rep - 2nd Shift, Other , New York, New York

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