Representative, Client SvcLead
Company: Canon Solutions America
Location: New York
Posted on: January 27, 2023
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Job Description:
OverviewResponsible for specific functions as a Lead or single
person on site. Activities include organization, scheduling
assignments for staff, and managing the daily work flow. Oversees
the generation of daily and monthly departmental reports;
supervises the processing of external vendor billing. Maintains and
promotes positive customer relationships. Performs daily key
operator and/or convenience care functions. Requires effective
knowledge and use of all established policies, procedures, tools,
and equipment. Maintains and promotes positive customer
relationships.
ResponsibilitiesProduction and Workflow - Monitors and ensures
compliance with established workflow processes and procedures. -
Receives and reviews customer requests to ensure that they fully
describe customer requirements and processing specifications. -
Ensures quality control of shift work (perform physical check of
work, check against customer requests, check quality and
consistency of processing). Equipment Knowledge and Care -
Establishes a working familiarity with equipment capabilities;
maintains all equipment to manufacturer's specifications. - Keeps
abreast of technical knowledge and skills of hardware and software
through consultation, class instruction, manuals, self-training and
exchange of information. Administration and Reporting - Performs
data entry. - Supervises supply inventory and record keeping. -
Ensures site records such as logbooks, time sheets and other
reporting devices are properly used and maintained by the staff.
Results Expected - Responsible for overall health of the account,
including organization, scheduling assignments for staff, and
managing the daily work flow. Oversee the generation of daily and
monthly departmental reports; supervise the processing of external
vendor billing.
QualificationsPlease note that this is customer-facing role, and
requires compliance with customer policies and protocols, which may
include COVID-19 vaccination and other measures relating to
COVID-19. In addition, please note that this role requires services
to be provided in New York City. - Accordingly, per applicable NYC
law, the individual performing this role must be fully vaccinated
against COVID-19, and provide proof of vaccination to the Company
prior to the start date, unless the Company grants an exemption
based on a disability/medical condition, pregnancy, childbirth,
lactation, religious beliefs or observances, or status as a victim
of domestic violence, stalking, or sex offenses. - HS Diploma, GED,
or equivalent experience required, plus 6 or more years of related
experience. - Associates degree or equivalent required. - Strong
customer service and communication skills are required. - Required
to take all necessary steps to obtain security and/or other
clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also
require a personal vehicle (valid driver's license and acceptable
driving record necessary). - Must be able to lift up to 50lbs.
Company OverviewAbout our Company - Canon Solutions America, Inc.
empowers companies of all sizes to succeed by supplying market
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With unwavering dedication to promote professional innovation,
Canon Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers. #CSA
Posting Tags#PM20 #LI-DNP
Keywords: Canon Solutions America, New York , Representative, Client SvcLead, Other , New York, New York
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