PATIENT ENGAGEMENT SPECIALIST
Company: Apicha Community Health Center
Location: New York
Posted on: January 27, 2023
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Job Description:
Our mission at Apicha Community Health Centeris to improve the
health of our community and to increase access to comprehensive
primary care, preventive health services, mental health, and
supportive services. We are committed to excellence and to
providing culturally competent services that enhance the quality of
life. We advocate for and provide a welcoming environment for
underserved and vulnerable people, especially Asians and Pacific
Islanders, the LGBT Community and individuals living with and
affected by HIV/AIDS.
We are currently seeking a Patient Engagement Specialist to work at
our 400 Broadway location.
Position Summary: The Patient Engagement Specialist will utilize
referrals, CRM tools, etc. to enhance and increase patient
engagement. Take inbound referrals (website, calls) from patients
or health care organizations, describe Apicha services, schedule
new patient intakes and refer to other services as needed. Make
follow-up outbound calls to prospective or existing patients to
discuss Apicha's services and schedule appointments. Utilize phone,
scheduling, and CRM tools to manage call results data and
scheduling, ensuring the highest quality customer service in every
interaction.
Qualifications: High School Degree or GED Equivalent is required,
college education preferred; Bi-lingual (Spanish or Mandarin)
preferred ; Adept at learning and using computer systems -
familiarity with eClinical Works, Sales Force, Outlook ;
Proficiency with managing phone conversation and navigating
computer tools simultaneously and seamlessly ; Ability to work
during available shifts between 9:00 am - 7:30 pm EST; Experience
in customer service or sales role preferred ; Strong written and
oral communication skills including ability to be able to
communicate effectively with all level of patients and employees;
Strong time-management skills and keen eye to detail. Ability to
manage all situations in a calm and positive manner.
Keywords: Apicha Community Health Center, New York , PATIENT ENGAGEMENT SPECIALIST, Other , New York, New York
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