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Patient Support Specialist

Company: Aston Carter
Location: Whippany
Posted on: January 27, 2023

Job Description:

Patient Support Specialist**Onsite near Whippany, NJ or Fairfield, NJ** -Description:Job Description Top 4 Must Haves: - - - - -Data entry-accurate typing and data entry skills - 6+ months-ability/comfort to take calls when necessary. - - - -Customer service/Call Center -Experience - - - -Office experience - 6 months - - - -Computer Experience: basic data entry and general knowledge of Microsoft Word & Excel-will be entering information into spreadsheet. -Main Responsibilities: - - -Gather and organize documents for data entry, take incoming calls as needed. - - - - -Processing inbound -calls from patients, Healthcare personal, and pharmacies - - - - -Review data for discrepancies - - - - -Enters both alphabetic and numeric data from source documents for data entry into appropriate database system - - - - -Pull up claim and enter verification-Enter 20 claims per hour. - - - - -Performs other various clerical duties such as sorting, filing, emailing, proofreading as required -The primary purpose of this position is to engage in and maintain regular communication with physicians, medical office staff, outsidesales representatives and internal medical staff, for the purpose of supporting, documenting and coordinating patient hub services. Thiscommunication will routinely be in the form of inbound phone calls, issue ticket management, and live chat. Team members will work interactively withpatients and their healthcare providers to complete enrollment activities, coordinate distribution of specialty pharmaceuticals, answer basic clinical andprogram inquiries, and help coordinate access to therapies through the patient's healthcare provider. Patient Support Specialist typically work in asupport capacity to benefit verification representatives, benefit verification representatives, and management as a first line of contact for all inboundcalls, live chats, and issue tickets. - -What you will Enjoy: - - - - - - - -Competitive pay, offering between $18.00-21/hr! - - - - - - - -Extensive training program to ensure success in the position - - - - - - - -Brand new state of the art office building and ability to dress casual - - - - - - - -Promotional opportunities - - - - - - - -Opportunity to work with a growing company in the industry - - - - - - - -Consistent and specific performance feedback to ensure your success -Necessary Skills & Qualifications: - - - - -High school diploma or equivalent, required. - - - - -Bachelor's degree or equivalent experience in business, hospital administration, marketing, or related field preferred - - - - - - -Minimum of1 year experience in customer service, insurance verification, or related arearequired. - - - -Health care environment with third party benefits verification experience. - - - -Prior phone customer service experience with essential skills in navigating a software system to document conversations and outcomes, as well as managing follow-up actions, highly desired. - - -Ability to read and interpret documents such as training manuals, safety rules, operating and maintenance instructions, and procedure manuals. - - -Ability to write routine reports and correspondence using computer applications. - - -Excellent verbal skills and knowledge of medical terms. - - -Must be comfortable with conflict resolution over the phone and maintenance of professional phone demeanor at all times. - - - -Ability to work efficiently in Microsoft Office including creation of spreadsheets in Excel; and ability to take notes via computer keyboard during telephoneconversations. - - -Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. -Shift:Monday - Friday, hours of operation are 8:00am - 8pm EST


About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, New York , Patient Support Specialist, Other , Whippany, New York

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