Practice Administrator - Clove Road
Company: EmblemHealth
Location: Staten Island
Posted on: January 27, 2023
Job Description:
Practice Administrator - Clove Road Staten Island, New York
AdvantageCare Physicians (ACPNY) is one of the largest primary and
specialty care practices in New York City. With more than 35
medical offices and over half a million patients across all five
boroughs* and Long Island, ACPNY aspires to be a home for health
for the communities we serve. This vision is accomplished through a
"whole you" care approach that recognizes the physical, mental, and
lifestyle factors that impact a patient's health. When our teams of
providers, nurses, and specialists work together, we can get
patients in sooner, answer their questions in real time, and give
them the support they need to achieve their health goals.ACPNY is
also driven by a commitment to diversity, an unyielding desire to
deliver high-quality care, and community-focused collaboration. By
integrating these behaviors into our day-to-day operations, ACPNY
strives to always create healthier futures for our patients.
*BronxDocs medical offices are affiliates of AdvantageCare
Physicians. The Practice Administrator is accountable for the
overall management, supervision and development of their respective
physician practice and ambulatory operations, while assuring the
efficiency and stability of the clinical operations in all areas,
inclusive of quality, access and value. Holds team members
accountable to standards of performance to achieve short and long
term objectives in order to maintain the strategic orientation of
the organization. Leads, supervises and coordinates overall
operational and administrative functions to ensure maximum
efficiency, high quality patient experiences, and compliance with
appropriate HR and regulatory policies. Collaborates with clinical
leadership and the Director of regional operations to ensure
AdvantageCare Physicians' (ACP's) strategic goals are achieved by
implementation of strategic initiatives. Responsibilities:
- Works collaboratively with physicians, administrative and
clinical managers, and staff to ensure the achievement of
practice-wide operational and financial goals/metrics. Supervises
and coordinates all processes and activities in the area/functions
assigned ensuring organizational guidelines and policies are
followed.
- Oversees and documents the implementation of and compliance
with policies, procedures, programs, protocols, and systems to
provide an efficient and accurate patient encounter which improves
the medical office's effectiveness and the quality of patient
outcomes. Ensures compliance with all regulatory agencies,
departmental and organization policies and procedures for all
staff.
- Establishes and maintains effective working relationships with
employees, providers, policy-making bodies, third-party payers,
labor relations, patients, and the public.
- Disseminates and monitors adherence to departmental/group
procedures and conducts meetings with physicians and staff to
provide updates on facility and corporate changes; Holds regularly
scheduled staff meetings to provide a forum for open communication
and problem resolution, ensuring goals are achieved and
policies/procedures are followed. Assists the Regional Director in
developing organizational strategic plans and objectives based upon
identified needs of patients and the communities served by the
respective offices. Assesses market trends and local needs and
guides the development of services.
- In collaboration with the Medical Office Medical Director, the
Nurse Manager and Director of Regional Operations, analyzes the
medical office's environment to assess deficiencies and make
recommendations in order to ensure to compliance with Occupational
Safety and Health Administration (OSHA) regulations. Works within
scope to ensure equipment and facilities are safe and clean,
medical equipment is operating properly, and the environment of
care is adequate. Reports any environmental deficiencies to
facilities or on-site maintenance. Complies and enforces all Health
Insurance Portability and Accountability Act (HIPAA) and
information security policies and procedures and reports all
suspected cases of breaches of security and confidentiality.
Adheres to AdvantageCare Physicians' patient-related issues
policy.
- Assists with budget preparation by providing input on
anticipated revenues and expenses. Evaluates budgetary variances
and recommends a plan of action to correct unfavorable variances,
balance the budget and achieve organizational objectives. Initiates
supply orders and controls operating expenses.
- Monitors key performance indicators and implements performance
improvement initiatives, as needed. Continuously seeks and
implements operational improvements. Leads, supports, and mentors
staff consistent with AdvantageCare Physicians' strategic plan, in
order to maintain an efficient patient-centered environment
ensuring accountability, quality patient care, and patient
satisfaction.
- Assists in the hiring and general orientation of staff;
provides work direction, assigns schedules, and conducts on-the-job
training. Monitors and evaluates performance, and recommends
personnel actions, such as promotions, demotions, transfers, and
disciplinary actions. Assists in the interpretation of and
compliance with Human Resources, AdvantageCare Physicians' and
departmental policies and procedures. Ensures employees understand
and comply with local, state, federal and regulatory standards, as
they apply to respective job functions.
- Performs other job-related duties as required.
Qualifications:
- Bachelor's Degree with 3 years' supervisory experience in an
ambulatory care setting OR High School Diploma/ General Equivalency
Diploma (GED) with 10 years' supervisory experience in an
ambulatory care setting required
- Experience working in a unionized environment required
- Experience with Electronic Health Record (EHR) system
required
- Excellent verbal and written communication skills required
- Strong customer service skills required
- Demonstrated abilities in: Inductive Reasoning, Data Analytics,
Employee Engagement, Conflict Resolution, Marketing Management and
Provider Relationships required
- Knowledge of computer systems, programs and applications
including Microsoft Office, electronic medical records systems,
practice managements systems, and clinical and scheduling
applications required
- Knowledge of clinical office procedures, medical practices and
terminology required
- Ability to set priorities among multiple competing objectives,
tasks and initiatives required
- Bachelor's Degree in Health or Business Administration
preferred
Additional Information
- Requisition ID: 220MD
- Hiring Range: $95,000-$130,000
Keywords: EmblemHealth, New York , Practice Administrator - Clove Road, Other , Staten Island, New York
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