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Practice Administrator - Clove Road

Company: EmblemHealth
Location: Staten Island
Posted on: January 27, 2023

Job Description:

Practice Administrator - Clove Road Staten Island, New York AdvantageCare Physicians (ACPNY) is one of the largest primary and specialty care practices in New York City. With more than 35 medical offices and over half a million patients across all five boroughs* and Long Island, ACPNY aspires to be a home for health for the communities we serve. This vision is accomplished through a "whole you" care approach that recognizes the physical, mental, and lifestyle factors that impact a patient's health. When our teams of providers, nurses, and specialists work together, we can get patients in sooner, answer their questions in real time, and give them the support they need to achieve their health goals.ACPNY is also driven by a commitment to diversity, an unyielding desire to deliver high-quality care, and community-focused collaboration. By integrating these behaviors into our day-to-day operations, ACPNY strives to always create healthier futures for our patients. *BronxDocs medical offices are affiliates of AdvantageCare Physicians. The Practice Administrator is accountable for the overall management, supervision and development of their respective physician practice and ambulatory operations, while assuring the efficiency and stability of the clinical operations in all areas, inclusive of quality, access and value. Holds team members accountable to standards of performance to achieve short and long term objectives in order to maintain the strategic orientation of the organization. Leads, supervises and coordinates overall operational and administrative functions to ensure maximum efficiency, high quality patient experiences, and compliance with appropriate HR and regulatory policies. Collaborates with clinical leadership and the Director of regional operations to ensure AdvantageCare Physicians' (ACP's) strategic goals are achieved by implementation of strategic initiatives. Responsibilities:

  • Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics. Supervises and coordinates all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed.
  • Oversees and documents the implementation of and compliance with policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter which improves the medical office's effectiveness and the quality of patient outcomes. Ensures compliance with all regulatory agencies, departmental and organization policies and procedures for all staff.
  • Establishes and maintains effective working relationships with employees, providers, policy-making bodies, third-party payers, labor relations, patients, and the public.
  • Disseminates and monitors adherence to departmental/group procedures and conducts meetings with physicians and staff to provide updates on facility and corporate changes; Holds regularly scheduled staff meetings to provide a forum for open communication and problem resolution, ensuring goals are achieved and policies/procedures are followed. Assists the Regional Director in developing organizational strategic plans and objectives based upon identified needs of patients and the communities served by the respective offices. Assesses market trends and local needs and guides the development of services.
  • In collaboration with the Medical Office Medical Director, the Nurse Manager and Director of Regional Operations, analyzes the medical office's environment to assess deficiencies and make recommendations in order to ensure to compliance with Occupational Safety and Health Administration (OSHA) regulations. Works within scope to ensure equipment and facilities are safe and clean, medical equipment is operating properly, and the environment of care is adequate. Reports any environmental deficiencies to facilities or on-site maintenance. Complies and enforces all Health Insurance Portability and Accountability Act (HIPAA) and information security policies and procedures and reports all suspected cases of breaches of security and confidentiality. Adheres to AdvantageCare Physicians' patient-related issues policy.
  • Assists with budget preparation by providing input on anticipated revenues and expenses. Evaluates budgetary variances and recommends a plan of action to correct unfavorable variances, balance the budget and achieve organizational objectives. Initiates supply orders and controls operating expenses.
  • Monitors key performance indicators and implements performance improvement initiatives, as needed. Continuously seeks and implements operational improvements. Leads, supports, and mentors staff consistent with AdvantageCare Physicians' strategic plan, in order to maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction.
  • Assists in the hiring and general orientation of staff; provides work direction, assigns schedules, and conducts on-the-job training. Monitors and evaluates performance, and recommends personnel actions, such as promotions, demotions, transfers, and disciplinary actions. Assists in the interpretation of and compliance with Human Resources, AdvantageCare Physicians' and departmental policies and procedures. Ensures employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
  • Performs other job-related duties as required.


    • Bachelor's Degree with 3 years' supervisory experience in an ambulatory care setting OR High School Diploma/ General Equivalency Diploma (GED) with 10 years' supervisory experience in an ambulatory care setting required
    • Experience working in a unionized environment required
    • Experience with Electronic Health Record (EHR) system required
    • Excellent verbal and written communication skills required
    • Strong customer service skills required
    • Demonstrated abilities in: Inductive Reasoning, Data Analytics, Employee Engagement, Conflict Resolution, Marketing Management and Provider Relationships required
    • Knowledge of computer systems, programs and applications including Microsoft Office, electronic medical records systems, practice managements systems, and clinical and scheduling applications required
    • Knowledge of clinical office procedures, medical practices and terminology required
    • Ability to set priorities among multiple competing objectives, tasks and initiatives required
    • Bachelor's Degree in Health or Business Administration preferred
      Additional Information

      • Requisition ID: 220MD
      • Hiring Range: $95,000-$130,000

Keywords: EmblemHealth, New York , Practice Administrator - Clove Road, Other , Staten Island, New York

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