Service Coordinator

Company: Mount Sinai Medical Center
Location: New York
Posted on: March 20, 2023

Job Description:

Description - External Strength Through Diversity Ground breaking science.Advancing medicine.Healing made personal. Requisition :2736442 Department:BIJ - Medicine Admin. - STL Job Summary The Service Coordinator is an individual, responsible for dealing with the issues related to the Chief of the Service and all service physicians within the Department of Medicine at (MSW or MSSL). Roles & Responsibilities:

• Assist the Chief of the service with all administrative duties with minimal supervision in the Department of Medicine, including but not limited to, calendar management, meeting appointments, conferences, schedules, creating documents, patient scheduling, procedure scheduling, etc.
• Submit check requests and travel reimbursements for the service within the Department of Medicine.
• Maintain Amion for the monthly service on call schedule.
• Order and maintain supplies for the service.
• Transcribes and types manuscripts, grant proposals, letters etc. as necessary.
• Receives and transmits information by telephone and fax for the service.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Generates any physician referrals as requested by the chief or service physicians in a timely manner.
• Responds to and addresses "Referral" messages within 24 hours.
• May schedule a patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
• May perform duty as liaison between physician practices and call center in addressing patient concerns.
• Update and verify patient demographic and insurance information as needed.
• Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting.
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• Facilitates and coordinates patient referrals by serving as a liaison between all physician groups both internal and external.
• Maintains active knowledge base of the physicians within the service and their clinic locations.
• Assists/Coordinates necessary documentation between the physician offices to ensure smooth transfer of information for the patient
• Demonstrates a professional, courteous and respectful attitude in dealing with patients and all members of the hospital staff.
• Tracks the Division's Continuing Medical Education credits.
• Assists in the Ongoing Professional Practice Evaluation (OPPE) quality data collection for full time and voluntary faculty.
• Provides vacation coverage and lunch coverage for other Service Coordinators as needed.
• Participates in the department's performance improvement activities.
• Meets regulatory, licensure and annual health assessment requirements.
• Assists with the management of Division's fellowship, if applicable.
• Assists with the onboarding of new faculty for the Division.
• Participates in the training and onboarding of other staff members.
• Participates in submitting payroll for staff and faculty within their Division.
• Adheres to Mount Sinai's legal and ethical standards.
• Performs other related duties. Requirements: High school diploma required, Bachelor's degree preferred Strength Through Diversity The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together. We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. EOE Minorities/Women/Disabled/Veterans

Keywords: Mount Sinai Medical Center, New York , Service Coordinator, Other , New York, New York