Customer Support Associate III

Company: Computershare Limited
Location: New York
Posted on: March 20, 2023

Job Description:

Job Description - Customer Support Associate III (230000BI) Job Description Customer Support Associate III - ( 230000BI ) Description We Give You A World of Potential We have a unique opportunity for someone to contribute their talents and strengths as -a -Customer Support Associate III. Paid parental leave W e've recently updated our family leave program to include more paid parental leave. Alongside flexible working and a caring and inclusive culture, this is another way we can look after and support our greatest resource, our people. - A Role You Will Love The Customer Support III Associate is responsible for ensuring accurate and timely delivery of loan administrative functions, including Payoff/Reinstatement quote delivery, ACH and various account maintenance updates within company, investor, and regulatory guidelines. The position is responsible for a wide variety of servicing products and specializations. Some of your key responsibilities will include: -

• Accurate/timely completion of account update tasks received through multiple workflow paths.
• Tasks must be completed in compliance with Federal regulatory standards such as the CFPB guidelines, FCRA, RESPA.
• Conduct account research through the utilization of multiple company application to properly respond to internal and external inquires while remaining compliance with government regulations.
• Process incoming mail items, proper and accurate sorting of live mail, opening tasks, creating workflows, imaging timely and within company guidelines.
• Other duties or tasks as assigned by management. What Will You Bring to The Role? - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires attention to detail and some evaluative judgment based on best practice and previous experience. The role holder is expected to resolve problems and influence change throughout the organization. The role holder is expected to develop and apply innovative solutions. Other education and key skills required for the role include:
  • High School diploma or general education degree (GED)
  • 1-2 years of prior experience in the mortgage/Financial industry
  • Critical thinking and independent judgement skills
  • Detail oriented, with strong organizational, process driven skills
  • Self-motivated and can work autonomously
  • Problem solves with minimal supervision
  • Intermediate to advanced -knowledge of Excel
  • Strong written and verbal communication skills
  • Ability to work under stringent deadlines A company to be proud of - Computershare ( ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. Rewards designed for you Parental leave . We offer paid parental leave, flexible working and a caring and inclusive culture. - Health and wellbeing. Ourhealth and wellbeing rewards can be tailored to support you and your family , even your pets. These include medical, dental, vision and a wellness reimbursement. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. - Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter. Income protection . To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more. - Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares. Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options. Compensation . The hourly rate is - $20.00-$24.74 - per hour. This base pay range is specific to Colorado, California, Nevada, New York, Washington State and Jersey City, NJ. - A diverse and inclusive place to work - Computershare celebrates the diversity of ourpeople,and we welcome applications from everyone. - We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. - We are happy to accommodate individual needs during your applicationjourney. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Keywords: Computershare Limited, New York , Customer Support Associate III, Other , New York, New York