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Control Escalations

Company: RMS Computer Corp.
Location: New York
Posted on: March 20, 2023

Job Description:

Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Project Name: Enterprise Escalation
Seeking candidates with background/experience in the follow areas; Escalations, Issue Management, Root Cause Analysis, Lessons Learned, Project Management, Policy Governance, and prior Consent Order experience. Prior Major Global Bank or consulting experience a bonus.

--- Work with stakeholders across the institution to ensure the escalation framework is understood and its policies and processes are appropriately documented
--- Organize and lead enterprise-wide escalation related working groups for co-ordination and implementation of the Escalation Policy and Standard
--- Support determination of whether an escalation event requires further escalation and potentially the activation of the Significant Events Playbook
--- Support the development of a firm-wide escalation tool and its adoption across all relevant businesses/functions to support monitoring, transparency, and aggregation
--- Development of reporting related to thematic analysis of escalation events to identify trends and root causes for the identification of risks
--- Support firm-wide efforts to create a culture of escalation, including accountability measures, incentives, training, and communications to emphasize the importance of timely, proactive, and diligent escalations
--- Conduct enterprise-wide escalations related controls and monitoring to identify root cause and determine whether remediation of events was sufficiently comprehensive
--- Support the Controls Escalation Management Lead to develop and maintain a Target Operating Model for the enterprise-wide Escalations Program
--- Co-ordinate updates/revision to the Escalation Policy and Escalation Standard
--- Manage Consent Order milestone and deliverable requirement and timelines

Qualifications & skills:
--- Experienced Risk and Control practitioner with audit experience.
--- Excellent oral and written communications skills.
--- Ability to initiate change to business practices by working effectively.
--- Self-starting with the ability to multitask and prioritize.
--- Ability to work in a team environment, listen and work well with others.
--- Client-focused and open to different ideas/viewpoints.
--- Capable of prioritizing and multi-tasking in a dynamic, fast paced environment.
--- Demonstrated analytical skills with follow-up and problem-solving capability; lateral thinking.
--- Process mapping of multi stream work-flows

--- Bachelor's/University degree or equivalent experience, potentially Master's degree


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Keywords: RMS Computer Corp., New York , Control Escalations, Other , New York, New York

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