Client Success Specialist
Company: REYNOLDS & REYNOLDS CO
Location: New York
Posted on: March 20, 2023
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Job Description:
Position description:This is a full-time, remote opportunity.
Gubagoo, a division of Reynolds and Reynolds that focuses on
conversational commerce, is looking for a Client Success Specialist
to create and nurture long-term relationships with customers. In
this role, you will be the face of the company to resolve any
issues that arise, help us safeguard our revenue, and retain
customers. The most successful Client Success Specialists are
empathetic to customer needs, resourceful and self-starters. Our
top associates enjoy building customer relationships through
frequent and effective communication, collaborating with teammates
and other internal departments, and ensuring customers are
satisfied with our products and services. Responsibilities:-
Understand client needs and customize existing business programs to
meet their needs- Provide client support and handle client
communication effectively- Manage client businesses to achieve
profitability- Maintain existing clients to achieve revenue goals-
Inform clients about company products, services and promotions-
Ensure that client requests are answered timely and accurately-
Develop new strategies to improve client satisfaction- Collaborate
with internal teams to address customers' needs- Maintain up to
date knowledge about company products and servicesRequirements:
Keywords: REYNOLDS & REYNOLDS CO, New York , Client Success Specialist, Other , New York, New York
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here to apply!
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