Engagement Lead

Company: Axion Ray
Location: New York
Posted on: March 20, 2023

Job Description:

Axion Ray's mission is to improve the quality and safety of engineered products - airplanes, electric vehicles, and medical devices, by creating the world's best proactive management platform, powered by the latest advances in artificial intelligence. We're revolutionizing the way next-gen vehicles are made and are partnering with forward-looking engineering leaders to create and deploy AI models that will accelerate our speed to an electric and supersonic future. Axion leverages bleeding-edge tech & AI stack - including Generative AI and NLP/LLMs - to solve real-world problems. Our team includes experts in Enterprise AI from Palantir, McKinsey & QuantumBlack, and other top tech companies. Since our founding at the onset of 2021, we've deployed across some of the largest Automotive and Aerospace companies in the world. If you want the chance to help build the future of engineering, join us!What you'll do

• Develop and maintain strong relationships with customers through regular communication and transparency
• Proactively identify opportunities to upsell and cross-sell our products and services to customers
• Understand and anticipate customer needs and objectives and work with our internal teams to deliver effective solutions
• Provide training and support to customers to ensure successful adoption and usage of our products
• Conduct customer satisfaction surveys and gather feedback to improve our products and services
• Monitor and analyze customer usage and behavior data to identify opportunities for improvements and proactively address potential issues
• Develop and maintain a deep understanding of our products and services to effectively communicate their value to customersWho you are
  • 2+ years of experience in customer success management or account management
  • Excellent communication, interpersonal, and customer service skills
  • Strong analytical skills with the ability to interpret and draw insights from data
  • Experience with CRM and customer support tools
  • Ability to work independently and as part of a team
  • Self-motivated and results-oriented with a strong focus on customer satisfactionNice to have
    • Experience in automotive or aerospace, or engineering
    • Experiences in the AI/ML domain
      • The base salary range for San Francisco and New York is $150k - $170k.Why us
        • Highly competitive compensation
        • Meaningful equity
        • Career development and leadership opportunities
        • A great team.
        • We bring a unique combination of technical and business skills, with company leaders from top tech companies like Spotify, business leadership from McKinsey, and automotive leadership from GM and Ford.
        • We're an interdisciplinary team that prizes collaboration&diversity of thinking.Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Keywords: Axion Ray, New York , Engagement Lead, Other , New York, New York