Salesforce Training and Adoption Lead - Global Markets Division - Vice Principle - Birmingham

Company: Goldman Sachs Group, Inc.
Location: New York
Posted on: March 20, 2023

Job Description:

Salesforce Training and Adoption Lead - Global Banking & Markets - Vice Principle - Birmingham -"Job Details" Birmingham, West Midlands, England, United Kingdom Job Identification 95545 Job Category Vice President Locations

• Birmingham, West Midlands, England, United KingdomJob Description What We Do: The Client Relationship Management (CRM) Engineering team is composed of driven, talented and passionate individuals who work closely with the business to manage client engagement and deliver intelligent workflows with exciting, impactful analytics to serve our clients as One Goldman Sachs. The CRM team is comprised of Product Managers, Software Engineers and User Experience (UX) designers. The CRM Engineering Salesforce Developer will collaborate closely with the product and UX teams to deliver creative technology analytics and workflow solutions to our business partners. We are an equally technical and business savvy, top-performing team that is looking for a new CRM Salesforce Training and Adoption Lead. Who We Look For: Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. We are looking for a Training and Adoption lead to join a strong engineering team focused on Salesforce platform adoption. This is an opportunity to be part of a team responsible for building brand new successful, sustainable and strategic CRM products across the firm.
  • You have -a fierce sense of ownership, caring deeply about the quality of everything that you deliver into your clients' hands -
  • You love the challenge of creating and updating a product, and are confident in your ability to bring clarity and direction to ambiguous problem spaces -
  • You work well in a fast paced environment while deeply invest in long term quality and efficiency -
  • You are considerate -to the cultural differences of team and a diverse user-base -
  • Forward thinking: Anticipation of organizational needs for efficiency Primary Responsibilities The candidate will lead our Salesforce Training and Adoption Team and:
    • Work directly with Salesforce users across Global Banking & Markets -to train them on how to use key platform functionality (Case Management, Reporting, Relationship Management, etc.)
    • Develop training curricula inclusive of user guides, training videos, workshops, and FAQs to support new user onboarding and added functionality in line with the product roadmap
    • Work in collaboration with, but not limited to, Change Management, Product Managers and Support Team to analyze and support new training and development needs
    • Ensure training materials and knowledgebases (Confluence sites) are kept up-to-date
    • Support Project Team and Business Owner efforts to drive and improve user adoption; m onitor platform adoption to identify unused or underutilized platform features
    • Keep abreast of new Salesforce features and functionality in order to provide recommendations for operational improvements
    • Work with divisional teams to develop and maintain a train the trainer model
    • Own the communication of any platform changes to end users and / or stakeholders, such as product release notes
    • Support day-to-day Salesforce admin needs: record updates, bulk uploads, add/remove users, role and profile management, permissions and access.
    • Facilitate internal team trainings to promote cross-training + general knowledge sharing
    • Own new employee onboarding to ensure team members are quickly trained on internal processes, agile methodology and best practices Baseline Experience
      • 5+ years experience as a technical trainer or technical documentation writer
      • 3+ years Salesforce experience
      • Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience
        • The candidate must have in-depth knowledge of Salesforce sales cloud, service cloud, standard objects, sharing settings, general configuration and setup menu.
        • Excellent oral and written communication skills, particularly as it relates to explaining both simple and complex technical concepts to technical and non-technically focused employees
        • Ability to manage change effectively and work with teams that collaborate with university stakeholders;
        • Experience creating a software training and usage plan, both in-person and remote
        • Strong research and troubleshooting skills;
        • Sensitive to cultural diversity and ability to communicate and interact effectively with people across global time zones and diverse backgrounds ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. - We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. - We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Keywords: Goldman Sachs Group, Inc., New York , Salesforce Training and Adoption Lead - Global Markets Division - Vice Principle - Birmingham, Other , New York, New York