CW Contact Center Specialist in Parsippany, New Jersey

Company: AccruePartners
Location: Parsippany
Posted on: May 28, 2023

Job Description:

THE TEAM YOU WILL BE JOINING:

• Fortune 100 Financial Services Company
• 100-year history of dedication to customer satisfaction, success and growth
• Tremendous growth and new business strategy leading to the need for new talent
• Significant investments in cutting-edge technology WHAT THEY OFFER YOU:
  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits WHY THIS ROLE IS IMPORTANT:
    • Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
    • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
    • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
    • Escalates/redirects customers to applicable in-house resources as necessary.
    • Documents customer feedback and complaints.
    • Maximizes cross-sales opportunities through customer profiling techniques.
    • Identifies and promotes the company`s products to potential and existing customers.
    • Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department. THE BACKGROUND THAT FITS
      Required Skills:
      • No experience required
      • Strong customer service experience
      • Ability to promote the company`s products
      • Ability to answer high volume inbound customer phone calls

Keywords: AccruePartners, New York , CW Contact Center Specialist in Parsippany, New Jersey, Other , Parsippany, New York