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CW Contact Center Specialist in Parsippany, New Jersey

Company: AccruePartners
Location: Parsippany
Posted on: May 28, 2023

Job Description:


  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology WHAT THEY OFFER YOU:
    • Culture: Excellent work environment that fosters collaboration
    • Growth: Ability to make an impact on the direction of the organization
    • Opportunity: Gain hands-on experience working with cutting-edge technology
    • Stability: Recent financial performance of the company has reported record profits WHY THIS ROLE IS IMPORTANT:
      • Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
      • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
      • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
      • Escalates/redirects customers to applicable in-house resources as necessary.
      • Documents customer feedback and complaints.
      • Maximizes cross-sales opportunities through customer profiling techniques.
      • Identifies and promotes the company`s products to potential and existing customers.
      • Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department. THE BACKGROUND THAT FITS
        Required Skills:
        • No experience required
        • Strong customer service experience
        • Ability to promote the company`s products
        • Ability to answer high volume inbound customer phone calls

Keywords: AccruePartners, New York , CW Contact Center Specialist in Parsippany, New Jersey, Other , Parsippany, New York

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