Multinational Zonal Lead - Northeast Zone

Company: American International Group
Location: New York
Posted on: May 28, 2023

Job Description:

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

The Multinational Zonal Lead is responsible for the overall management and performance of the U.S. Northeast Zone multinational portfolio.

• Manage a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG's Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience.
• Engage and partner with internal and external stakeholders to promote AIG Multinational's segmented value proposition to assigned Multinational segment, aligned with the Multinational end to end process and business model, product strategies and appetite, and the client's needs.
• Ensure the team effectively manages the design, development and execution of targeted multinational programs (including captive fronting), delivering within target service delivery standards and in alignment with AIG U.S. growth strategies.
• Support the Head of Multinational - U.S, to expand AIG Multinational's presence across the U.S market by optimizing alignment, integration, adoption and execution of AIG's global multinational strategies, business plans, operating model and segmented value proposition(s). This role reports directly to the Head of Multinational - U.S.
  • Represent AIG as the central point of Multinational client and program management across the Northeast Zone.
  • Manage assigned portfolio of Tier 1 and Tier 2 Multinational clients working in partnership with product and distribution to deliver service excellence.
  • Lead all pre and post bind activities on assigned portfolio and embed core principles of end to end process.
  • Ensure that all service level standards and performance metrics are met on assigned portfolio and improve multinational client experience as measured by client and broker survey results.
  • Ensure Multinational service fee discipline and rate adequacy for assigned portfolio of accounts.
  • Drive the execution of the Multinational strategy within the zone and establish and execute a regular business cadence with key zonal stakeholders in product and distribution.
  • Represent Multinational and actively participate in regularly scheduled zonal management meetings to ensure alignment with zonal strategies.
  • Develop multinational zonal business plan to improve management fundamentals, ensure alignment to goals and execution on strategy.
  • Align with zonal product heads and distribution to support profitable growth strategies.
  • Foster an environment where employees can grow and maximise their talent including appropriate training, career development, and succession planning.
  • Adhere to Multinational audit and controls procedures and global fronting underwriting guidelines.
  • Support broader zonal Multinational growth strategies, business development and thought leadership as appropriate.
  • Provide Multinational subject matter expertise (SME) and training throughout the zone including the management of the Broker Academy training.
  • Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
  • Represent AIG at external industry events held in the zone. What we're looking for:
    • Client focused with significant experience of dealing with senior client personnel, risk managers and client board level representatives as well as senior colleagues, including Executive Leadership.
    • Effective Team and People Manager, able to attract, engage, retain and develop a high performing team to meet current and future business needs with the ability to clearly articulate and execute plans.
    • Ability to handle multiple priorities, organize work and meet tight deadlines and service standards.
    • Ability to identify operational improvements and gain technical knowledge and experience to carry out those improvements.
    • Must demonstrate a high level of proficiency in the following skills:
      • Analytical
      • Customer service
      • Interpersonal
      • Communication and PC skills
      • Broker relationship management
      • Negotiation
      • People Management Technical Skills/ Experience
        • Strong technical knowledge of multinational programs with an intimate knowledge of territorial issues and the systems and processes that support multinational business.
        • Experience / extensive knowledge in multiple lines of business - Commercial & Consumer
        • Captive Reinsurance/ Global Fronting experience beneficial - ideally candidates have sufficient experience or potential to secure Global Fronting underwriting (captive insurance programs) authority
        • Experience communicating directly with external parties, including large and/or multinational corporations
        • 10 years + of insurance experience in a client & broker facing role (broker or company background)
        • Knowledge of non-conventional insurance programs
        • IT packages: MS Outlook, Excel and Word.
        • Professional Insurance qualifications such as ACII, ARe, CPCU, ARM or equivalent qualifications are desirable
          
          The base salary range is $115,000 to -$170,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: Benefits Overview.
          
          #LI-PB
          
          A look at our Benefits
          
          We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
          
          We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
          
          We are an Equal Opportunity Employer
          
          American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
          
          To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
          
          AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
          
          Functional Area:
          
          UW - Underwriting
          
          Estimated Travel Percentage (%): Up to 25%
          
          Relocation Provided: No
          
          National Union Fire Insurance Company of Pittsburgh, Pa.

Keywords: American International Group, New York , Multinational Zonal Lead - Northeast Zone, Other , New York, New York