Senior Universal Banker - Bronxville, NY
Company: Trustco Bank
Location: New York
Posted on: May 28, 2023
Job Description:
If you are unable to complete this application due to a
disability, contact this employer to ask for an accommodation or an
alternative application process. 15 days ago Requisition ID: 3064
EEO Statement: - We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. Title: Senior -Universal Banker
Reports to: -Business Banker FLSA Status: -Non-Exempt Salary Grade:
-NE20 ($24.00 - $33.00 per hour) Supervisory Responsibility: -Yes -
SUMMARY: - - The Senior Universal Banker is responsible for the
administration and efficient daily operation of a full service
branch office, including operations, lending, product sales,
customer service, and security and safety in accordance with the
Bank's objectives. Develops new deposit and loan business; provides
a superior level of customer relations and promotes the sales and
service culture through coaching, guidance and staff motivation;
achieves branch sales goals through new business sales, referrals
and retention of account relationships. Provides leadership,
training and supervision; delegates day to day operations to the
associate banker or other branch personnel. Responsible for
attaining established Bank and branch goals through active
participation in sales management programs. ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following. Other duties may be
assigned by supervisor and/or Trustco Bank's Board of
Directors.
- Responsible for all in branch customer service requests. -
- Responsible for opening a till in the absence of the Associate
Banker.
- Will be assigned referral, account, and retention goals.
- Builds and promotes branch identity, drives sales and promotes
overall ownership and accountability for improving customer service
and branch success.
- Implements and administers new products or programs including
sales promotion and incentive programs, and encourages staff member
participation to stimulate new growth.
- Originates installment loans. -
- Supervises Universal Bankers and Associate Bankers.
- Makes recommendations on the following issues which are given
particular weight; assigning jobs, promotions, performance
appraisals, counseling, disciplines, and terminations.
- Provides training in bank policies and procedures; conducts
regular staff meetings.
- Maintains security measures to protect against criminal and
fraudulent activity, unnecessary risk, and exposure.
- Maintains communications between the branch and management
through regular reporting and attending staff meetings.
- Knows all features and benefits of the bank's products,
services, and current promotions
- Provides quality customer service through personal contact with
customers and prospects in adherence with company policy.
- Handles customer issues in person or over the phone with their
bank product or service by assisting in researching and solving the
issue.
- Reviews and approves requests such as large check cashing
requests, authorizing bank checks or general ledger tickets, and
the approval of various reports, paperwork and cash counts.
- Works to meet existing branch performance standards in areas
such as operating control loss, tellers' level of experience, bank
secrecy, and compliance with established policies and
procedures.
- Continues to building proficiency of banking principles and
sales techniques by attending internal training, external training,
and completion of continuing education courses. REQUIRED
EDUCATION/EXPERIENCE: -
- High School Diploma or equivalent education or experience.
- Supervisory experience.
- Well organized with the ability to manage multiple tasks.
- Ability to work well in small groups. PREFERRED
EDUCATION/EXPERIENCE: -
- Previous banking experience. POSITION TYPE/EXPECTED HOURS: - -
This is a full time position. Work hours are scheduled around the
following branch hours: Monday 9:00am - 5:00pm Tuesday 9:00am -
5:00pm Thursday 9:00am - 5:00pm Friday 9:00am - 6:00pm Saturday
9:00am - 12:00pm Sunday Closed Employees will be scheduled to
arrive half an hour prior to the opening of the branch and work
fifteen to thirty minutes following the closing of the branch.
Evening and weekend work may be required as job duties demand.
TRAVEL: - - Occasionally upon request. LANGUAGE SKILLS: - - Must be
able to speak, read, write, and understand the primary language(s)
used in the workplace; bilingual skills a plus. Ability to read,
analyze, and interpret general business information, including but
not limited to company policies and procedures. Ability to
effectively present information and respond to questions from
groups of managers and customers. PHYSICAL DEMANDS: - - The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
- Ability to lift 10 to 20 lbs.
- Must be able to stand for long periods of time.
- Must have dexterity to handle money.
- Must use hands to operate office machines.
- Ability to communicate both in person and/or by telephone. WORK
ENVIRONMENT: - - The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. For the most part, ambient room
temperatures, lighting and traditional equipment as found in a
typical office / retail environment. OTHER DUTIES: - - Please note
this job description is not designed to cover or contain a
comprehensive listing of all activities, duties or responsibilities
that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or
without notice. AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT
OPPORTUNITY STATEMENT: - - This includes, but is not limited to,
the following: on employer. It is the policy of Trustco Bank to
take affirmative action in affording equal employment opportunities
to all qualified persons without regard to race, color, religion,
sex, national origin, age, marital status, genetic information,
disability or protected veteran status. This includes, but is not
limited to, the following: Hiring, placement, upgrading, transfer,
demotion or promotion. - Recruitment, advertising or solicitation
for employment. - Rates of pay or other forms of compensation. -
Selection for training, including apprenticeship. - Layoff or
termination. - It is the policy of Trustco Bank to cooperate to the
fullest extent with the applicable regulations of the Civil Rights
Act and any legislation on Equal Employment Opportunity. -
Keywords: Trustco Bank, New York , Senior Universal Banker - Bronxville, NY, Other , New York, New York
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