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Client Experience Specialist, NYC, NY

Company: Valley Bank
Location: New York
Posted on: May 28, 2023

Job Description:

The Client Experience Specialist will be responsible for providing exceptional service for internal and external clients based on assigned market vertical. They are the lead point of contact for the client and relationship manager. They will work with their assigned commercial servicing team to ensure the client journey is successful from prospect, to onboarding, to service and expansion of relationship.
Responsibilities include but are not limited to:

  • Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests.
  • Identify customer needs and take proactive steps to maintain positive experience.
  • Act as the main point of contact for clients within assigned market vertical and take ownership of completion of request.
  • Foster a culture of partnership and collaboration with internal business partners to drive consistent communication and alignment.
  • Liaise and advocate on behalf of the client and ensure a continuation of care when additional internal expert involvement is needed.
  • Identity cross sale opportunities to appropriate line of business partners. Other Responsibilities:
    • Complies with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
    • Performs other duties as deemed necessary by management.

Keywords: Valley Bank, New York , Client Experience Specialist, NYC, NY, Other , New York, New York

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