Bilingual Customer Service Representative (Arabic)
Company: MAXIMUS
Location: Staten Island
Posted on: September 19, 2023
Job Description:
If you're looking for more than a job and want to grow in the
healthcare industry, then this is the position for you. We're
hiring Bilingual (Arabic)Customer Service Representatives for our
Call Center in New York, NY. We are looking for individuals who are
passionate about helping their community, interested in learning,
and taking part in public health services and is growth oriented.
These are positions with growth opportunity in a supportive work
environment. If you thrive in an independent position where you can
make a positive impact on the lives of others, then this is the
place for you! *Please note this position is located on site in our
New York City office (77 Water Street, New York, NY). This is not a
remote position.Maximus has partnered with the New York State
Department of Health to establish the New York Independent Assessor
Program (NYIAP) for New York State Medicaid consumers who want to
receive personal care services or community-based long-term
services and supports. NYIAP Nurse Assessors conduct conflict-free
assessments of these individuals using the Community Health
Assessment tool to determine whether they qualify for these
services. Independent Practitioners Physicians, Nurse
Practitioners, and Physician Assistants conduct clinical
appointments to determine if the individual is medically stable to
receive services in the community. The information collected from
the assessment and clinical appointment is used by local
Departments of Social Services, Medicaid Managed Care
Organizations, and Managed Long Term Care plans to develop the
individual's plan of care and make determinations regarding the
services the individual may receive. Education and Experience
RequirementsPrimary Responsibilities:
- Respond to enrollment service calls
- Provide responses to inquiries and mails information in
response to request
- Refer callers in the event of problems or concerns
- Educate clients on managed care
- Assess client's health care needs and assists clients in
choosing a health plan Minimum Requirements:
- High School Diploma or GED
- Prior work experience in customer service, data entry and/or
processing
- Effective communication skills and ability to follow
directions
- Ability to interact courteously and effectively with a variety
of people
- Ability to handle pressure and perform multiple tasks
- Proficiency in Microsoft Office applications as Excel, Power
Point, and Word
- Must read, write, and speak Arabic in addition to English
MAXIMUS IntroductionSince 1975, Maximus has operated under its
founding mission of Helping Government Serve the People, enabling
citizens around the globe to successfully engage with their
governments at all levels and across a variety of health and human
services programs. With approximately 30,000 employees worldwide,
Maximus is a proud partner to government agencies in the United
States, Australia, Canada, Saudi Arabia, Singapore and the United
Kingdom. Launch your career with Maximus through one of our dynamic
customer service centers. EEO StatementActive military service
members, their spouses, and veteran candidates often embody the
core competencies Maximus deems essential and bring a resiliency
and dependability that greatly enhances our workforce. We recognize
your unique skills and experiences, and want to provide you with a
career path that allows you to continue making a difference for our
country. We are proud of our connections to organizations dedicated
to serving veterans and their families. If you are transitioning
from military to civilian life, have prior service, are a retired
veteran or a member of the National Guard or Reserves, or a spouse
of an active military service member, we have challenging and
rewarding career opportunities available for you. A committed and
diverse workforce is our most important resource. Maximus is an
Affirmative Action/Equal Opportunity Employer. Maximus provides
equal employment opportunities to all qualified applicants without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status or disabled
status. Pay TransparencyMaximus compensation is based on various
factors including but not limited to job location, a candidate's
education, training, experience, expected quality and quantity of
work, required travel (if any), external market and internal value
analysis including seniority and merit systems, as well as internal
pay alignment. Annual salary is just one component of Maximus's
total compensation package. Other rewards may include short- and
long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees,
including health insurance coverage, life and disability insurance,
a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be
commensurate with job duties and relevant work experience. An
applicant's salary history will not be used in determining
compensation. Posted MaxSelect 17.00/Hr. Posted MinSelect
17.00/Hr.
Keywords: MAXIMUS, New York , Bilingual Customer Service Representative (Arabic), Other , Staten Island, New York
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