Patient Services Representative (Bilingual Chinese)
Company: Vantage Health
Location: Brooklyn
Posted on: September 19, 2023
Job Description:
The Patient Service Representative provides a high level of
customer service to patients. Responsible for all non-clinical
aspects of patient care. The primary function of the position is to
greet and register patients in a courteous and professional manner,
verify insurance coverage, and collect co-payments. This individual
responds to patient questions and concerns, both on the telephone
and in person and is responsible for paperwork associated with
patient registration.
RESPONSIBILITIES:
- Greets patients and visitors to the clinic in a prompt,
courteous and professional manner. Checks in patients and informs
clinical staff of patient arrival.
- Provides and explains paperwork for the patient to complete
prior to examination. Collects, proofs for completeness, and files
patient forms. Updates demographics and insurance information in
the system. Collects co-pays and balances; provides
receipt.
- Answers, screens, and responds to routine questions, routes to
appropriate personnel, or take thorough messages. Pages clinic
personnel as appropriate. Communicates messages in an accurate and
timely manner according to procedures.
- Checks patients out after examination. Schedules returning
appointments in accordance with physician and/or office guidelines.
Provides patients with appointment details such as time, location,
directions, instruction sheets, and other details.
- Records patient cancellations and missed appointments;
reschedules appointments. Notifies appropriate staff of the
cancellation and makes note in patient chart
- Provides general administrative support by filing charts and
forms. Maintains lobby area in a neat and orderly manner. Maintains
a legible supply of forms and appropriate office supplies required
for daily activities.
- Adheres to confidentiality, state, federal, and HIPPA laws and
guidelines with regards to patient's records.
- Other duties as requested or assigned.
EDUCATION/EXPERIENCE:
- 1+ years' receptionist or office experience required
- Medical office experience strongly preferred
- Bilingual Chinese required
- Proficiency with computer systems and Microsoft (Outlook,
Office Word, and Excel) required
- High school diploma or equivalent
Keywords: Vantage Health, New York , Patient Services Representative (Bilingual Chinese), Other , Brooklyn, New York
Didn't find what you're looking for? Search again!
Loading more jobs...