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Associate Member Support Specialist

Company: VirtualVocations
Location: Jackson Heights
Posted on: September 21, 2023

Job Description:

A company is looking for an Associate Member Support Specialist.
Key Responsibilities:

Assess Members support needs and provide solutions with a focus on responsiveness and transparency
Develop extensive knowledge of the product offering, including common technical challenges, troubleshooting techniques, and critical documentation protocols
Provide world-class support, fielding inquiries and addressing them in a timely and professional manner through various software tools and a personable approach

Required Qualifications:

Minimum two years of support experience
Confidence managing multiple processes and workflows simultaneously
Flexibility with schedule, including nights and weekends
Able to effectively work in a remote environment and be depended on for excellent punctuality and communication
Healthcare background and/or previous healthcare experience, especially startup healthcare experience (bonus point)

Keywords: VirtualVocations, New York , Associate Member Support Specialist, Other , Jackson Heights, New York

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