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Customer Care Associate

Company: VirtualVocations
Location: Jackson Heights
Posted on: September 21, 2023

Job Description:

A company is looking for a Customer Care Associate.
Key Responsibilities:

Handle sensitive telephone communications with callers, managing member accounts and providing prompt and efficient responses to needs and requests
Open new accounts for new and existing members and proactively identify service and product needs to promote first call resolution
Educate callers on benefits, features, and applicable solutions, and process financial transactions accurately

Required Qualifications:

High school diploma required, college degree preferred
1-3 years prior customer service or financial service industry experience
Sales experience preferred

Keywords: VirtualVocations, New York , Customer Care Associate, Other , Jackson Heights, New York

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