Helpdesk Support Team Lead

Company: TransPerfect
Location: New York
Posted on: September 21, 2023

Job Description:

Helpdesk Support Team Lead page is loaded Helpdesk Support Team Lead Apply locations US-New York, NY (1250 Broadway) time type Full time posted on Posted 4 Days Ago job requisition id R2022-236631 TransPerfect Is More Than Just a Job---
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Helpdesk Support Team Lead Who We Are: TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink - technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. What You Will Be Doing:

• Providing exceptional IT Services to TransPerfect employees
• Responding to support issues and requests on a daily basis by email, ticketing portal and phone.
• Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
• Escalating issues to second line team members and other IT groups
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.
• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices) Who We Are Looking For: TransPerfect and it's growing family of companies is looking for an energetic individual to work full-time office as a Helpdesk Support Team Lead. This is a first line IT position for someone with 5+ years of experience supporting end user computing needs, such as reported problems and requests. The qualified candidate should have good customer service skills, technical troubleshooting abilities and good communication skills, both in written and oral formats. This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations.Your experience includes:
  • A Bachelor's degree desired
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 and10 Pro)
  • Knowledge of Mac OSX is a plus
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
  • Knowledge of Virus and Spyware removal techniques
  • Working knowledge of a past Helpdesk/Support Ticketing system desired
  • Experience with Microsoft Active Directory desired
  • Ability to quickly diagnose and fix problems
  • Ability to operate in a dynamic, fast-paced environment and work in a team-oriented, collaborative environment
  • Good written, oral and interpersonal communication skills and must be detail oriented
  • Exceptional customer service orientation Where Your Career Is Going: At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you're ready to join a growing company and jumpstart your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth oppportuinties throughout your tenure with the company.End your job search and find your career at TransPerfect #careersNOTjobs. Why TransPerfect: For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local lawFor more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com. About Us TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect's GlobalLink - Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com .To learn more about our company culture, please watch our videos below:TransPerfect Effect TransPerfect Core Values
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Keywords: TransPerfect, New York , Helpdesk Support Team Lead, Other , New York, New York