IT Operations Architect - Desktop
Company: Amida Care
Location: New York
Posted on: May 6, 2024
Job Description:
Amida Care, the largest Medicaid HIV Special Needs Plan in NY,
delivers a uniquely effective care model that has become a true
benchmark for innovation, engagement, and member health outcomes.
Our mission is to provide access to comprehensive care and
coordinated services that facilitate positive health outcomes and
general well-being for our members. This true integrative care
model addresses psychosocial, housing, behavioral and medical
services directly evolving around the needs of each member. We are
a community of individuals from diverse peoples who work together
to actively foster a fair, equitable, inclusive environment where
all employees receive an invitation to belong. Visit
Amidacareny.org for more information about the Amida Care
culture.We are actively seeking a highly motivated, innovative, and
experienced leader to join our team as the IT Operations Architect
- Desktop. Compensation will be commensurate with experience.
Position Summary:The Information Technology Operations Architect -
Desktop is responsible for the design (blueprint), creation, and
deployment of Amida Care's desktop, laptop, and printer technology
solutions (end-to-end solution architecture). The Information
Technology Operations Architect - Desktop provides technical
expertise in the use of technology and is accountable for the
overall performance of the enterprise's solutions while ensuring
these solutions work together properly (by application/discipline).
The Information Technology Operations Architect - Desktop
implements the transformation of business and technical
requirements into overall technology solutions and works closely
with all teams to implement robust, scalable solutions that
interface across multiple platforms. The Information Technology
Operations Architect - Desktop is involved in selecting the most
appropriate desktop, laptop, and printer technology to solve the
problem. Once the solution is in place, the Information Technology
Operations Architect - Desktop monitors and analyzes performance
(usage), efficiency (metrics) and fit (achieved business needs) to
fully exploit the solution assets. The Information Technology
Operations Architect - Desktop also allocates resources to achieve
optimum performance, including business continuity/backup and
recovery procedures for the enterprise's needs. The Information
Technology Operations Architect - Desktop develops a common set of
standards, methods and procedures used for the desktop discipline
and recommends enhancements. Responsibilities:
- Define and document image build processes including testing and
QA; research and design alternative solutions to improve
workstation, laptop and printer performance, usability &
reliability. Manage the overall deployment methodology for
workstations, laptops, printers, and Terminal Servers.
- Lead in the response of defining and analyzing desktop, laptop
and printer issues escalated from help desk.
- Analyze Problem Management and Root Cause Analysis reports, and
search for trends and solutions to prevent future problems; engage
other teams to aggressively address significant problems.
- Adhere to existing processes and actively participate in the
development of new processes that adhere to best practices
methodology.
- Evaluate and anticipate the impact of technical solutions on
environments; identify key performance indicators to quantify
systems performance and deployment deliverables.
- Identify & maintain definitive standards covering but not
limited to Operating Systems, anti-virus, firewalls, software and
firmware patch management, MS Office, and Adobe products.
- Research and make recommendations on new technology products
and services in support of procurement and development
efforts.
- Possess a strong understanding of coding concepts (PowerShell,
WMI, vbs).
- Ensure that solutions meet business requirements and goals,
fulfill end-user requirements, and identify and resolve issues
(execution of a plan that turns an idea into a solution).
- Research and make recommendations on new technology products
and services in support of procurement and development
efforts.Amida Care is Diversity, Equity and Inclusion employer
committed to full inclusion and elimination of discrimination in
all its forms. We strive to develop, promote and sustain a culture
that values equity and leverages diversity and inclusiveness in all
that we do. EDUCATION REQUIRED
- Bachelor's Degree in Computer Science or a related field or, an
equivalent combination of education and related work experience
required.EXPERIENCES AND/OR SKILLS REQUIRED
- Minimum of Five (5) plus years' work experience in Information
Technology.
- Demonstrate design, development, and implementation of highly
complex solutions.
- Demonstrate logical approach to problem solving and high-level
analytical capabilities, programming and related technical skills
showing ingenuity and creativity, including an attention to detail
and an understanding of business processes and constraints.
- Work within a change management framework that incorporates
distinct development, test, and production environments, solution
promotion and deployment processes, as well as solution testing and
defect management.
- Demonstrate knowledge of application system infrastructure,
technology, and concepts in an enterprise Information Technology
environment, with the ability to grasp quickly new technologies,
applications, and concepts, and apply them as required.
- Ability to work in a team environment, meet deadlines, mentor,
share knowledge and take on responsibility and accountability for
assigned areas.
- Ability to organize and structure a growing inventory of
application assets and be able to draw and maintain diagrams that
can quickly convey the overall context of the
environment/solution.
- Demonstrate experience in participating in multiple projects
and ability to work with limited supervision, showing creativity,
innovation, motivation, initiative, and professionalism. Excellent
interpersonal, analytical, written, and verbal communication
skills, including the ability to convey information to
non-technical colleagues in a concise and clear way.
- Demonstrate understanding and sensitivity to multi-cultural
values, beliefs, and attitudes of both internal and external
contacts.
- Demonstrate appropriate behaviors in accordance with the
organization's vision, mission, and values.
Keywords: Amida Care, New York , IT Operations Architect - Desktop, Other , New York, New York
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