Customer Experience Quality Assessor

Company: VirtualVocations
Location: Brooklyn
Posted on: September 3, 2024

Job Description:

A company is looking for a Customer Experience Quality Assessor.

Key Responsibilities:

Evaluating pre-recorded calls to uphold call compliance standards
Enhancing the quality of customer service interactions
Contributing to the development of a continuous improvement process focused on legal compliance and customer service excellence

Required Qualifications:

Experience in customer service
Strong listening skills
Proficiency in grammar and punctuation
Ability to multitask effectively
Software aptitude

Keywords: VirtualVocations, New York , Customer Experience Quality Assessor, Other , Brooklyn, New York

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