Host

Company: Death & Company
Location: New York
Posted on: September 4, 2024

Job Description:

Hosts are responsible for greeting guests, maintaining the wait list, and managing reservations. They will also assist other aspects of FOH during service when necessary. All hosts will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

Duties and Responsibilities

• Arrive to work every day with a positive attitude, a willingness to learn, & prepared for the shift.
• Know and use the service guidelines outlined in the service manual.
• Know the table numbers and position numbers in all sections of the restaurant.
• Maintain a comprehensive knowledge of Tock and any other booking system used.
• Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building.
• Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
• Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
• Build a thorough knowledge of our service standards and style as detailed by the Employee Manual.
• Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift.
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift.
• Treat all areas of the restaurant with respect. Clean & reset to zero when necessary.
• Help all departments whenever possible.
• Ask for help when you need it. Asking for help is a sign of strength, not a sign of weakness
• The employee is responsible for getting a shift covered if they cannot report to a scheduled shift (apart from sick reasons). If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem solve no less than 8 hours prior to their scheduled in time.
• -Act in a professional manner and represent Gin & Luck graciously whether you are in house, traveling, or at another local establishment.
  Demonstrate the Core Values of Gin & Luck:
  
  • Curiosity: We learn and improve through active observation and creative problem solving.
  • A.B.K.: We anticipate, prepare and execute with intention
  • Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end
  • Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us
  • Connection: We build relationships through intuition, empathy, and transparency
    
    More detail about Death & Company, please visit

Keywords: Death & Company, New York , Host, Other , New York, New York