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Strategic Initiatives, Quality and Productivity

Company: Embrace Home Loans, Inc.
Location: New York
Posted on: February 15, 2018

Job Description:

Company DescriptionAs one of the nation's leading and fastest-growing full-service mortgage lenders, at Embrace Home Loans Inc., we are proud of where we are going as well as where we came from. We began in 1983. We had big ambitions, but never dreamed that three decades later we would employ over 800 people at locations across the country. However, as much as we have changed, we have also stayed the same.

Our 100% commitment to our customers and our relentless pursuit to find the right mortgage solutions has never changed. Further, our way of doing businesswith honesty and integrityhas also never wavered. That is a claim not many in our industry can make. Fact is, our A+ rating with the Better Business Bureau is among the best in the business.

With 80+ offices and licensed in 46 states and D.C., Embrace has been recognized seven times as one of the Best Medium-sized Companies to Work for in America by Fortune and five times as one of the Fastest Growing

Companies in America on the Inc., 5000. Job DescriptionQuality and Productivity is charged with helping to optimize and deliver business programs and processes across Embrace, supporting business needs to drive improvement in ROI, leverage new technology, enable innovation, and support overall business growth and performance. Q&Ps focus is typically on initiatives with linkages across multiple systems and functional areas of the business, supporting business sponsors focused on process improvement opportunities, cross-functional project management and change management.

This Program Manager: Strategic Initiatives role, reporting to the Head of Qualify and Productivity, will be a key player in assuring the success of these strategic initiatives. The potential candidate will have a strategic business orientation and a solid grounding in process and project management and business analysis. The potential candidate will be capable of successfully: understanding the currentbusiness environment and the implications of intended business improvements; articulating solutions for program change/optimization; designing and managing in detail the execution of these projects; and working in partnership with key

players and stakeholders.QualificationsThe successful Candidate will have strong experience in business strategy analysis and project and process

management, and experience managing technology as well as non-technical projects.


  • Project and/or process management certification or equivalent work experience.
  • 8+ years of experience in project and process management.
  • Experience in a strategy/business planning and/or business analyst role; consulting firm experience a plus.
  • Familiarity with developing business requirements.
  • Financial services experience desirable.
  • Excellent attention to detail is a must.
  • Adept with visual software tools; adept with MS Office.
  • Direct experience in meeting facilitation and other data gathering forums.
  • Strong written and verbal communications skills, with ability to interact appropriately with people across different functions and multiple levels across organization.
  • Collaborator and Team player who goes the extra mile to help the teams and the business even if the exact problem is not in his/her leadership purview.
  • Bachelors degree required, Masters degree preferred.

    Responsibilities:

    The Program Manager: Strategic Initiatives is responsible for partnering with business units in the planning, development, and execution of strategic projects and related initiatives. The role:

    • Leverages analytics and market intelligence to identify cost optimization and revenue opportunities
    • Utilizes program/project management discipline and skills to successfully define, execute and manage these

      projects, ensuring that solutions meet the needs of the business and support the customer experience
    • Creates business deliverables, including business and functional specifications, use cases, user stories, acceptance criteria, etc.
    • Operates with a holistic perspective: balancing the top-down strategic view within the context of a

      bottoms-up detail focus to ensure program effectiveness within the context of the business objectives
    • Ensures quality of execution throughout each projects development, execution, operation

      and optimization including


      • Identifying and articulating requirements with a focus on efficiency and business performance standards for success
      • Aligning business needs and technical/data requirements
      • Establishing protocols to ensure standardized practices
      • Ensuring policies and procedures and established and adhered to
      • On-going, works closely with Embrace technical and non-technical staff (sales, marketing) and 3rd party suppliers to ensure excellence


        Additional InformationHealth Benefits:

        • Medical, Dental and Vision Coverage
        • Company-paid Life & Long-term Disability Insurance
        • Voluntary Life & Short-term Disability Insurance
        • 401(k) Automatic Enrollment, first of the quarter, following your six month anniversary
        • Flexible Spending Accounts
        • Employee Assistance Plan
        • Concierge/Referral Service

          *Medical, Dental, and Life benefits commence on the first of the month following the date of hire.

          Embrace Home Loans, Inc. is an Equal Opportunity Employer

          Keywords: Embrace Home Loans, Inc., New York, Strategic Initiatives, Quality and Productivity, Other, New York, New York

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