NewYorkRecruiter
the smart solution for New York jobs

Bilingual Arabic: We Train Customer Experience Reps! - Queens

Company: Dish Network
Location: Brooklyn
Posted on: February 15, 2018

Job Description:

Bilingual Arabic: We Train Customer Experience Reps! - Queens If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy. Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Supports Tier 1 technical support and customer service phone support for external customers A Bilingual Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Bilingual Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Bilingual proficiency-fluent in English and Arabic BACH_a33d1a on customers

Keywords: Dish Network, New York, Bilingual Arabic: We Train Customer Experience Reps! - Queens, Other, Brooklyn, New York

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


REAL ESTATE HEDGE FUND OR TRUST FUND PARTNER
Description: Job DescriptionWe are getting over 1 billion dollars a week in funding requests looking for1. equity partners - who will fund 1 mm to 500 mm for development or mass purchase2.
Company: 5th Ward Development Group / Union of credit
Location: New York
Posted on: 02/24/2018

Bar Attendant Seasonal - New york marriott marquis (1700267B)
Description: Heres To Your Journey with is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We (more...)
Company: Marriott
Location: New York
Posted on: 02/24/2018

Representatives Needed - Telecommute
Description: Premier Healthcare company seeking motivated homeworkers. No cold calling/telemarketing
Company: Career Division
Location: New York
Posted on: 02/24/2018


Fastest Growing Industry - Now Interviewing "Work from Home" Positions!
Description: We offer an opportunity to make an incredible income from home without selling products, having home parties, making lists of people or bothering family
Company: Career Home Plus
Location: Trenton
Posted on: 02/24/2018

Now Interviewing - Work From Home!
Description: Currently interviewing professional individuals to join our award winning team. This is a solid company that
Company: Professional Home Career Advantage
Location: New York
Posted on: 02/24/2018

Reps Needed - Full or part time (Telecommute)
Description: Benefit reps needed for the nation's largest provider
Company: Ameriplan
Location: Philadelphia
Posted on: 02/24/2018

TRAINING REPS - TELECOMMUTE
Description: At Home Reps Needed - PT/FT Seeking upbeat and motivated moms to join our award winning team. This is a solid
Company: AP Health Benefits Home Career
Location: Staten Island
Posted on: 02/24/2018

Part time nanny and/or back up care
Description: After school 3-5/6pm MTWF nanny for 5 girl and 7 boy year old children, also opportunity for extra
Company: Family
Location: Norristown
Posted on: 02/24/2018

Want to Supplement Your Income? (Telecommute)
Description: We are currently interviewing for Benefit Consultants for the nation's largest provider
Company: AmeriPlan
Location: Bensalem
Posted on: 02/24/2018

Motives Cosmetics Franchise Opportunity
Description: Motives Cosmetics by Loren Ridinger Lala Anthony, a world leader in the cosmetics industry. We are currently looking
Company: Beauty Angel
Location: Newark
Posted on: 02/24/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds